v Determine from the customer if the cartridge contains critical customer data.If
the cartridge contains sensitive data that cannot leave the site, inform the
customer that certain failure conditions diagnostics will be performed to test the
drive for continued use.
v The following removal procedures can destroy customer data! Use extreme care
when handling or removing the customer's tape cartridges to minimize tape
damage and lost data.
v DO NOT TOUCH the magnetic tape or tape path. Both are extremely sensitive
to the oil and salt from your skin. Use clean, lint-free gloves when working
around magnetic tape or the tape path components.
v Electrostatic-sensitive components: Consider using an ESD Kit.
v After you remove the tape cartridge, advise the customer to copy the data to
another cartridge and to remove this tape cartridge from service.
v Do not use power tools or magnetic tools to perform this procedure.
v To avoid contamination and electrostatic-discharge damage to the drive, never
touch the head or electronic components inside the drive.
v If you cannot remove the cartridge from the drive using the following
procedures, contact your next level of support.
Before You Begin
1. If you have not already done so, attempt to remove the cartridge with the
device power ON and using library manager, a host application, or the Unload
Button.
2. If you have not already done so, attempt to remove the cartridge by power
cycling the drive. Look for the drive to attempt a mid-tape recovery.
Note: It can take as long as five minutes for the cartridge to rewind and
unload.
3. If the cartridge unloads, inform the operator that the cartridge is unloaded. If
the cartridge does not unload, continue with this procedure.
Recommended Tools
v 2.5 mm offset hex wrench (do not use magnetized wrench)
v #1 Phillips screwdriver
v ESD Kit
v Flashlight (optional)
v #1 Flathead screwdriver (optional)
Beginning Procedure
1. Remove the drive from the enclosure (see “Removing a Drive Sled” on page
8-43.
2. Place the drive on a nonslip, sturdy work surface.
3. Remove the drive from the sled (see “Removing a Drive from a Sled” on page
8-124).
4. Ground yourself to the drive by using an ESD Kit.
5. Remove the cover of the drive by performing the following steps:
a. Using a Phillips screwdriver, remove the three screws and washers (see 1
in Figure 8-134 on page 8-124) that secure the bezel (see 2) to the internal
drive, then remove the bezel.
Chapter 8. Add, Check, Adjust, Remove, and Replace Procedures 8-123
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