Resolutions:
1. Door open DID NOT interrupt a library MOVE MEDIA.
If the door opening was planned and performed when the Picker was idle, recovery consists of simply closing
the door. The library will re-inventory and trigger back up applications to resynchronize inventory.
2. Door open DID interrupt a library MOVE MEDIA.
If the door opening was not planned, MOVE MEDIA operations may have been interrupted. Check back up
applications to make sure that no jobs have been interrupted. Follow the Resolve instructions for any other
problems.
DR020: Resolve Library Inventory Mismatch
Problem:
The library has encountered a problem that indicates a mismatch between the library's physical and logical
inventory.
Troubleshooting Step:
1. View the ticket details to determine any source and destination element locations.
2. Open a main access door and inspect the destination element for tape cartridge presence.
3. If a labeled tape cartridge is present, the robot is not reading that label reliably. Inspect the label, replace if
needed and close the main access door to trigger an inventory of the library.
4. If the source element is empty, close the main access door to trigger an inventory of the library.
5. Wait for the library to initialize and then restart the host applications to continue operation.
6. If the robot does not inventory the library after the door is closed, contact Service for further assistance.
7. Choose one of the following options:
v Select Close to close the ticket now.
v Select Exit to leave the ticket open for future troubleshooting.
v Select Back to return to the Diagnostic Resolution.
DR021: Contact IBM Service
This Operator Intervention requires technical assistance from IBM. Please contact an IBM Service Representative by
phone or web to open a Service Request.
In the USA: 800-IBM-SERV (1-800-426-7378)
All other countries/regions: http://www.ibm.com
To open a Service Request online: http://www.ibm.com
At the direction of IBM Technical Support, you may be asked to perform the following functions:
v Capture Snapshot (From the Web User Interface, select Service Library → Capture Library Log
v Close Operator Intervention.
You may select the No button to leave this problem open for future review.
DR022: Resolve Missing Power Supply
Problem:
A power supply is detected to be missing in the system. This is most likely caused by an actual removal of a power
supply.
6-68 TS3310 Tape Library Maintenance Information
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