DR080: Resolve Unreadable Branding
Problem:
The library cannot read the module branding identifier but has already validated that the bar code scanning system
is working properly.
There are two likely scenarios:
1. Line of sight from the scanner to the module branding label is blocked by foreign material such as a media bar
code label.
2. The module branding label is damaged and the bar code scanner cannot read it reliably.
Troubleshooting Steps:
1. Open the library door of the module. Look for any obstructions in front of the module branding bar code label,
a scratch or mark on the label, etc..
2. If no obvious foreign material is found, the module branding label is damaged and the module will need to be
replaced.
DR081: Resolve Autoclean Failure
Problem:
The library’s AutoClean feature encountered an error and did not clean a drive.
Troubleshooting Steps:
1. View the Monitor System->Library Map report to locate the configured cleaning slots.
2. Open the main library door and inspect these cleaning slots. Verify that all the tapes occupying the cleaning
slots are valid cleaning tapes, particularly the tape with the volser mentioned in the ticket details.
3. This issue may have been caused by an error elsewhere in the library. Check for and resolve other unopened
RAS tickets.
DR082: Resolve Library Calibration Failure
Problem:
The library encountered a problem during calibration. This ticket can be caused by a blocked or obscured line of
sight of the calibration sensor or a damaged white calibration target. This ticket may also be caused by a brightly
colored tape cartridge located in a slot immediately above a white I/O station calibration target.
6-84 TS3310 Tape Library Maintenance Information
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