Troubleshooting Step:
1. Open the main Access Door(s) and find the cartridge. It may be stranded between the Picker and the source or
destination of the move.
2. Recover the cartridge.
3. Inspect slots for any obstruction.
4. Close the main access doors and wait for the system to complete initialization.
5. Use the Tools → Service → Library → Robot Test to verify if the robot is operational.
v If the test fails, refer to Chapter 1, “Start Service,” on page 1-1.
v If the test passes, Close the Operator Intervention message and continue operations and monitor for
reoccurrence.
6. Choose one of the following options:
v Select Close to close the ticket now.
v Select Exit to leave the ticket open for future troubleshooting.
v Select Back to return to the Diagnostic Resolution.
DR003: Resolve Drive Eject Failure
Problem:
The library received a request to unload and eject a tape cartridge from a tape drive but the operation failed. This
can be caused by attempting a manual operation (unload, move, etc.) of a tape drive while the drive is being used
by a Host Backup Application.
There are three cases to consider:
v The tape drive is or was still busy servicing host commands.
v The tape drive failed to physically unload and eject the tape cartridge.
v User performed a manual operation (unload, move, etc.) of a tape drive while the drive was being used by a
Host Backup Application.
Troubleshooting Steps:
1. View the ticket details to determine if the tape drive was busy reading or writing data.
2. If the drive was busy servicing host commands, wait for the host application to finish drive operations; then
repeat the command request to unload the tape drive.
3. If the drive was not busy servicing host commands, retry the failing command request.
4. If the requested command succeeds, observe for future occurrences and contact Service if the issue repeats.
5. If the requested command fails, open the library main access door(s) and use the drive pushbutton on the front
of the drive to initiate a tape cartridge eject operation. Press and hold the button continuously for 10 seconds. If
the tape is ejected, leave the cartridge in the tape drive, close the library access doors and continue operation.
Observe for future occurrences of such issue and contact Service if the issue repeats.
6. If the drive fails to unload and eject the tape cartridge, contact Service for assistance.
7. You have three options:
a. Close the Operator Intervention now.
b. Exit to leave it open for future troubleshooting.
c. Return to the Diagnostic Resolution now.
DR004: Resolve Full Destination Element
Problem:
The library attempted to put a cartridge in a drive, storage, or the I/O Station. The destination location appears to
be blocked or partially blocked. The library has successfully returned the cartridge to the source location.
Chapter 6. Service Action Tickets (Txxx) and Diagnostic Resolutions (DRxxx) 6-61
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