DR043: Resolve Invalid Cleaning Cartridge
Problem:
While performing inventory, the library determined that an invalid cartridge is occupying a cleaning slot.
In order for a cartridge to be a valid cleaning cartridge, it must be imported as a cleaning cartridge via the library
operator interface.
It is likely that this invalid cartridge was manually inserted while the library was powered OFF or when the main
access door was opened.
Troubleshooting Steps:
1. You can determine the bar code label of the invalid cleaning cartridge and the coordinate where it is located by
selecting the Details button.
2. Open the library main access door(s) and remove this cartridge.
3. A valid cleaning cartridge should be imported into the library to allow cleaning operations to function properly.
DR044: Resolve Drive TapeAlert 4 - Media Error
Problem:
The tape cartridge is suspected due to failing tape operations. Data may be at risk based on the condition of the
tape.
This problem may be caused by:
v the specific tape
v the specific drive
v the interaction of the tape and drive
Troubleshooting Steps:
1. Determine the specific cartridge and drive involved in the problem selecting the Details button.
2. Retry the operation with the same cartridge in the same drive.
3. If the retry attempt fails, copy data to a new cartridge.
4. Restart the current operation using a different cartridge.
5. If the problem remains unresolved, contact Service.
DR045: Resolve Drive TapeAlert 5, 6 - Read/Write Failure
Problem:
A drive has detected a problem reading from or writing to a tape.
This problem may be caused by:
v the specific tape
v the specific drive
v the interaction of the tape and drive
Chapter 6. Service Action Tickets (Txxx) and Diagnostic Resolutions (DRxxx) 6-77
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