Problem Area If... Then...
HTML error 404 appears on
the computer screen when
trying to launch the Web User
Interface...
1. Verify that the Ethernet cable is properly connected at both
ends.
2. Ping the library address to verify communication.
3. Verify network settings at host and library.
4. If the cable is properly connected, refer to “Library Control
Blade or Compact Flash Card” on page 8-45.
Operator Panel The Operator Panel display is
blank, hung, frozen, or a
visual problem occurs
(incorrect characters, missing
characters, and so forth), dim
display, or non-responsive
touchscreen...
1. Verify that power is being applied to the library.
2. Gather failure information by logging in to the Web User
Interface and selecting Service Library → Capture Library
Log.
3. Power cycle the library.
4. Verify that you are running the latest levels of library and
drive firmware, then upgrade if necessary (see “Methods
of Updating Firmware” on page 7-24.
5. If the Operator Panel display is still failing, go to
“Operator Panel” on page 8-28 for instructions on
replacing the display.
Media A cartridge leader pin has
detached from the cartridge...
Reposition the leader pin (see"Repositioning or Reattaching a
Leader Pin" in the Setup and Operator Guide for information).
A cartridge is not ejecting
from a drive...
1. Take the logical library to which the drive is assigned
offline (refer to “Taking the Drives/Library
Online/Offline” on page 7-38).
2. Reset the drive (see “Resetting a Drive” on page 7-39). If
the cartridge doesn't eject, continue to the next step.
3. Open the I/O Station door(s), then open the Access
Door(s).
4. Locate the drive that will not eject the cartridge, then
locate the blue Unload Button on the drive.
5. Press the blue Unload Button once. The Status Light
located to the left of the Unload Button will flash green
while the drive is rewinding and unload the cartridge.
6. If the cartridge does not eject from the drive, go to
“Manual Cartridge Removal from a Drive” on page 8-122.
Tape is broken, stretched,
folded over, or wrinkled
inside the cartridge...
1. Replace the tape cartridge.
2. Ensure that the latest available drive code is installed (refer
to “Updating Drive Firmware” on page 7-26).
If the problem continues, replace the drive (refer to “Drive
Sled” on page 8-43).
1-2 TS3310 Tape Library Maintenance Information
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