DR105: HPF Connection Failure ......6-91
DR106 - Resolve Media Security Notification 6-91
DR110: Resolve Drive Encryption Control
Failure ..............6-92
DR111: Resolve Drive Encryption Service
Request Monitoring ..........6-92
DR118 - Resolve EKM Path Diagnostic Delay 6-93
Chapter 7. Service Procedures ....7-1
How the Library Reports Problems ......7-2
Operator Intervention Messages .......7-2
General Service Guidelines .........7-3
Possible Safety Hazards ..........7-3
Electrostatic Discharge ..........7-4
Service Menus .............7-4
Logging in with Service Privileges .....7-4
Tools –> Service Menu: Drive Tests .....7-5
Service Menu: Drives: Reset .......7-6
Tools –> Service Menu: System ......7-6
Tools Menu: Factory Defaults .......7-7
Tools Menu: Library Tests ........7-7
Using the Service Port ..........7-9
Methods of Capturing Logs ........7-10
E-mailing Logs ............7-12
Resetting the Admin Password .......7-12
Saving/Restoring System Configuration ....7-12
Key Path Diagnostics ..........7-13
Using Key Path Diagnostics .......7-14
Using Periodic Key Path Diagnostics ....7-15
Enabling Drive Logical Serial Number Addressing 7-15
Interpreting LEDs............7-16
Power Button LEDs ..........7-16
Library Control Blade LEDs .......7-17
Tape Drive LEDs ...........7-19
Power Supply LEDs ..........7-21
Picker LED .............7-22
Methods of Updating Firmware .......7-24
Updating Library Firmware .......7-25
Updating Drive Firmware ........7-26
Checking/Reseating Cables ........7-29
External Cables ...........7-29
Internal Cables ...........7-32
Taking the Drives/Library Online/Offline . . . 7-38
Taking a Drive Online .........7-38
Taking a Drive Offline .........7-38
Taking the Library Online ........7-38
Taking the Library Offline ........7-38
Resetting a Drive ............7-39
Shutting Down/Restarting the Library.....
7-39
Shutting Down the Library .......7-39
Powering the Library ON ........7-40
Restarting the Library .........7-40
Manually Recover Cartridge from Picker ....7-40
Manually Unlocking the I/O Station Door . . . 7-42
Manually Unlocking the Early Style I/O Station
Door...............7-42
Manually Unlocking the New Style I/O Station
Door...............7-43
Applying a RID Tag to a Library Module ....7-43
Applying an Agency Label to a Control Module 7-44
EndofCall..............7-44
CANBusToolKit ...........7-44
Chapter 8. Add, Check, Adjust,
Remove, and Replace Procedures . . 8-1
CRUsandFRUs ............8-1
Required Library State ..........8-2
Required Tools .............8-3
Electrostatic Discharge ..........8-3
Preparing a Library or Library Module for Repairs 8-4
Returning a Library or Library Module to Normal
Operations after Repairs ..........8-4
Removing/Replacing a Control Module ....8-4
Removing a 5U Library (Control Module) from a
Rack ...............8-4
Replacing a 5U Library (Control Module) in a
Rack ...............8-5
Removing a Control Module from a Standalone
or Rack-mounted Library (14U or larger) . . . 8-5
Replacing a Control Module in a Standalone or
Rack-mounted Library (14U or larger) ....8-12
Removing/Replacing an Expansion Module . . . 8-19
Removing an Expansion Module from a
Library ..............8-19
Replacing an Expansion Module in a
Standalone or Rack-mounted Library (14U or
larger) ..............8-19
Installing a Replacement Expansion Module
Enclosure .............8-20
Removing/Replacing Rack Ears .......8-20
Removing the Rack Ears ........8-20
Replacing the Rack Ears ........8-21
Verifying Front and Rear Gear Racks Alignment 8-22
Front Panel Components .........8-26
Bezels ..............8-26
Operator Panel ...........8-28
Removing/Replacing the Power Switch/LED
Board Assembly ...........8-32
I/O Station ..............8-33
Manually Unlocking the I/O Station Door . . 8-34
Removing an I/O Station ........8-35
Reinstalling an I/O Station .......8-36
Removing the I/O Station Lock Assembly . . 8-36
Replacing the I/O Station Lock Assembly . . 8-37
Removing the I/O Station Safety Flap from a
Control Module (5U) .........8-37
Removing the I/O Station Safety Flap from an
Expansion Module (9U).........8-40
Rear Panel Components .........8-43
Drive Sled .............8-43
Library Control Blade or Compact Flash Card 8-45
Power Supply (Primary and Redundant) . . . 8-52
Internal Components ..........8-54
Y-axis/Picker Assembly.........8-55
Original Picker Assembly ........8-59
Y Motor ..............8-61
M2 Robot Assembly ..........8-67
M2 Picker Assembly ..........8-72
Removing/Replacing a Storage Column . . . 8-96
Cable Spool Assembly .........8-100
Gear Rack .............8-106
Removing Internal Cables and Boards . . . 8-111
x TS3310 Tape Library Maintenance Information
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