Tidel TR303 - Door Opening Solenoid Is Unable to Unlock the Door; Improper Setting of the Lower Unit Door Two

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Door opening Solenoid is unable to unlock the door.
1) Check the Distribution PCB data cable connection on the Control Computer.
2) Check the Solenoid plunger for ease of movement.
3) Use the Diagnostic Menu to activate the Solenoid and check voltage to the Solenoid.
Login > Maintenance Menu > Door Solenoids and Sensors
X Activate the Solenoid by tapping the displayed door area.
If the Solenoid does not activate:
a) Check voltage at the “quick connect” on the Solenoid cable - when activated, the
voltmeter will display 14 ~ 24 VDC, then drop to approximately +3 VDC ~ +5 VDC (in-
dicates normal functionality).
If so, the Solenoid Plunger may be binding or the Solenoid may be defective
b) If not:
Check the Solenoid connection at terminal J30 on the Distribution PCB
c) Insure +24 VDC is present at terminal J20 on the Distribution PCB.
If so, possible defective Distribution PCB
Improper setting of the lower unit door two
The door was open/closed without using a proper log in function.
1) Ensure the lower door is shut and locked.
Log In > Status (bottom tool bar) > Note Recycler > Clear Error/Jam
Select “Fix Problem”.