4-10
4
Some coins will not dispense to your till during a checkout - Hopper not dispensable
1) Perform a power reset.
Prior to disconnecting VAC power from the Note Handler, perform a “Shut Down Computer”.
Log In > Exit > Shut Down Computer
2) Perform a “Clear Errors” from the Coin Recycler Menu
Log In > Status (bottom tool bar) > Coin Recycler > Clear Errors
3) Check the “Hopper Statistics” menu to determine which Hopper may be causing the error.
Log In > Maintenance > Hopper Reset / Hopper Statistics
If the Hopper Maintenance Menu indicates all Hoppers are functional:
a) Insure coins actually exist in the Hoppers and the coin count is correct.
Log In > Status (bottom tool bar) > Coin Recycler > Coin Exchange
b) Remove the Hopper from the rack and remove the Bin from the Hopper.
c) Check for incorrect coins/debris in Hopper.
d) Check the feed/exit path for damage or excessive dirt build-up
If the Hopper Maintenance Menu indicates a SINGLE Hopper is non-functional:
a) Insure the Hopper is properly seated.
b) Perform a reset from the Coin Hopper Maintenance Menu.
Log In > Maintenance > Hopper Reset
c) Remove the Hopper from the rack and check the condition of the (2) power/data sockets
as well as the (wiring socket to Hopper base) wiring connection.
d) Check the Hopper wiring connection at terminal J4 on the Hardware Support PCB.
e) Possible defective Hopper.
If the Hopper Maintenance Menu indicates a ALL Hoppers are non-functional:
a) Check the VDC cable harness at the top/rear of the Note and Coin Handler Vaults.
b) Check the Coin Vault data cable connection (RJ-45) at the top/rear of the Note Handler
Vault and Coin Handler Vault.
c) Check the Coin Vault data cable connection (RJ-45) at the front of the Control Computer
and at the rear/inside coupler (inside the Electronics Bay).
d) Check the data cable connection at terminal J15 on the Hardware Support PCB.
e) Check the Hopper wiring connection at terminal J4 on the Hardware Support PCB.
f) Remove a Hopper (one at a time with VAC power disconnected) then reconnect VAC
power and check the Hopper statistics
Log In > More > Maintenance Menu > Hopper Statistics
If the remaining Hoppers now respond, the removed Hopper may be defective.
g) Check the +24 VDC output voltages on the front of the Power Supply Chassis.
If incorrect, the +24 VDC Power Supply may be defective or require adjustment.
h) If voltage is correct, check the +24 VDC input at the Hardware Support PCB.
If correct, the Hardware Support PCB may be defective
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