7-20
7
All Hoppers Are Inoperative
1) Perform a power reset.
Prior to disconnecting VAC power from the Note Handler/UPS, perform a “Shut Down
Computer”.
Log In > Exit > Shut Down Computer
2) Perform a “Clear Errors” from the Coin Recycler Menu
Log In > Status (bottom tool bar) > Coin Recycler > Clear Errors
3) Check the VDC cable harness at the top/rear of the Note Handler Vault and Coin Handler Vault.
4) Check the Coin Vault data cable connection (RJ-45) at the top/rear of the Note Handler Vault
and Coin Handler Vault.
5) Check the Coin Vault data cable connection (RJ-45) at the front of the Control Computer and at
the rear/inside coupler (inside the Electronics Bay).
6) Check the data cable connection at terminal J15 on the Hardware Support PCB.
7) Check the Hopper wiring harness connection at terminal J4 on the Hardware Support PCB.
8) Remove a Hopper (one at a time with VAC power disconnected) then reconnect VAC power.
Check the Hopper statistics
Log In > More > Maintenance Menu > Hopper Statistics
If the remaining Hoppers now respond, the removed Hopper may be defective.
9) Check the +24 VDC Power Supply (lower), output voltages on the front of the Power Supply
Chassis.
If voltages are incorrect, the +24 VDC Power Supply may be defective or require
adjustment.
10) If voltage is correct, check the +24 VDC input at the Hardware Support PCB.
If voltage is correct, the Hardware Support PCB may be defective
Coin Hopper Troubleshooting
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