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Note Recycler Troubleshooting
Cassettes Racked Out
1) The Cassette rack was extended while the door was open or the door switch (interlock) was
pulled out
2) The Note Recycler was extended while the door was open or the door switch (interlock) was
pulled out
3) Perform a “Clear Jam/Errors” from the Note Recycler Menu
Log In > Status (bottom tool bar) > Note Recycler > Clear Jams/Errors
Notes will not dispense to your till during a checkout - Note Recycler Cassettes
Empty
1) Perform a power reset.
Prior to disconnecting VAC power from the Note Handler, perform a “Shut Down Computer”.
Log In > Exit > Shut Down Computer
2) Perform a “Clear Jam/Errors” from the Note Recycler Menu
Log In > Status (bottom tool bar) > Note Recycler > Clear Jams/Errors
3) Ensure notes actually exist in the Recycle Cassettes and the note count reflects the correct
number of notes in the Cassette.
Log In > Status (bottom tool bar) > Note Recycler > Note Exchange
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