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i-Key and Reader
This i-button is already in use. Please use a different i-Button
1) If a previous (deleted) User was assigned the same key, the system may not allow the i-Key to
be used until account history is no longer valid.
2) Seen when trying to add a i-Key which is already programmed to another account.
a) Use a different i-Key instead of the i-Key currently in use.
I button ID does not exist
1) The i-Key be used is not enrolled/link to a User.
No response when i-Key is placed in Reader
Log In > Maintenance Menu > i-button Diagnostic
1) Place a known working i-Key into the Reader socket (hold in place minimum 10 seconds).
2) If the last 4 numbers of the i-Key checksum and serial number are displayed, the i-Key Reader
and i-Key are functioning.
3) Ensure the i-Key is linked to an account.
Log In > User Management > Modify User > User Log In Setup > Login Data
If the i-Button selection is BLUE, no i-key is linked.
a) Select “i-button” to enroll/link a key to the selected User.
If the i-Button is subdued, an i-Key is enrolled.
a) Select re-scan and enroll/link a new key to the selected User.
4) Check the cable wiring connection at the Control Computer.
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