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7
Cannot check in or check out your till - cash devices inoperative
Indicates errors on Coin and Note devices (both).
1) Perform a power reset, (place the ON/OFF switch in the OFF position for a minimum of 30
seconds).
2) Insure all doors are shut and locked.
3) Check the STATUS menu of both devices and attempt to resolve problems individually.
Log In > Status (bottom tool bar) > Coin Recycler / Note Recycler
X Note Recycler
a) Perform Clear Errors
b) Perform Note Exchange
X Coin Recycler
a) Perform Clear Errors
b) Insure doors are closed and locked
c) Perform Coin Exchange
Cannot deposit or dispense coins - both coin devices inoperable
1) Insure the Coin Vault door is shut and locked.
2) Insure the Coin Vault top cover (over Coins Sorter) is in the closed position.
3) Use the Door and Sensor Maintenance menu to check the functionality of the Coin Vault
Sensors.
Login > Maintenance Menu > Door Solenoids and Sensors
X Block and unblock the Door Sensors.
If the Sensor status does not change appropriately:
a) Check the physical condition of the Sensors.
b) Check the “quick connect” at the Sensor cables (if equipped).
c) Check the connection at terminal J10 on the Hardware Support PCB.
4) One of the Door Sensors may be defective.
Coin Hopper Troubleshooting
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