Tidel TR303 - Page 271

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One or more Hoppers are inoperative (at least one Hopper is functional)

1) Perform a power reset.

Prior to disconnecting VAC power from the Note Handler/UPS, perform a “Shut Down

Computer”.

2) Perform a “Clear Errors” from the Coin Recycler Menu

3) Check “Hopper Reset” and “Hopper Statistics” menus to determine which Hopper may be

causing the error.

If the Hopper Maintenance Menu indicates all Hoppers are functional:

a) Insure coins exist in the Hoppers.

b) Insure the coin count reflects the correct number of coins in the Hopper.

c) Remove the Hopper from the rack and remove the Bin from the Hopper.

d) Check for incorrect coins/debris in Hopper.

e) Check the feed/exit path for damage or excessive dirt build-up

If the Hopper Maintenance Menu indicates ANY Hopper is functional:

a) Insure the Hoppers are properly seated.

b) Perform a reset from the Coin Hopper Maintenance Menu.

c) Remove each Hopper from the rack and check the condition of the (2) power/data sock-

ets as well as the (wiring socket to Hopper base) wiring connection.

d) Check the Hopper wiring connection at terminal J4 on the Hardware Support PCB.

e) Possible defective Hopper (s).

Selections appear subdued in the “Shart Shift” menu

1) The Register or Group may be locked out due to a Mix Schedule.

Some coins will not dispense to your till during a checkout - Hopper Empty

1) Perform a power reset, (place the ON/OFF switch in the OFF position for 30 seconds minimum).

2) Perform a “Clear Errors” from the Coin Recycler Menu

3) Insure coins actually exist in the Hoppers and the coin count reflects the correct number of

coins in the Hopper.

Coin Hopper Troubleshooting

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