13-17
13
Buy Change function will not allow user to toggle between “Buy Notes” and “Buy
Change”
1) There are no coins in the Dispenser. Perform a “New Coin Count” or “Add Coins”.
Log In > Cash Control > Rolled Coin Count
2) There are no bills in the Dispenser Count menu. Perform a “New Count” or “Add Bills”.
Log In > Cash Control > Load Cash Device > Bill Dispenser Count.
3) One or more of the Dispensers are programmed incorrectly in the Setup Dispenser Menu.
Log In > Cash Control > Configure Dispense Choices > Rolled Coin Dispenser > Setup
Dispensers
4) One or more of the selections are programmed incorrectly in the Dispense Choice Menu.
Log In > Cash Control > Configure Dispense Choices > Rolled Coin Dispenser > Set
Choices
5) Check the Bill Acceptors for jams.
6) Perform a Rolled Coin Dispenser Reset.
Login > More > Maintenance > Diagnostics > Rolled Coin Dispenser > Reset
7) Disconnect VAC power (one minute minimum), then ensure all Rolled Coin Dispensers are
working.
Login > More > Maintenance > Diagnostics > Rolled Coin Dispenser > Status
Buy Coins cannot be selected when performing a “Buy Change” transaction
1) Ensure the amount of bills inserted was higher than lowest coin dispense selection
Log In > (enter Executive code) > Cash Control > Configure Dispense Choices > Rolled
Coin Dispenser > Set Choices
2) Ensure all Dispensers have enough coin rolls to complete the transaction amount in the Cash
Control > Rolled Coin Count menu.
3) Check the Device Status menu and ensure all Dispensers are working properly.
Login > More > Maintenance > Diagnostics > Rolled Coin Dispenser > Reset
Login > More > Maintenance > Diagnostics > Rolled Coin Dispenser > Status
Coin/Country type cannot be changed in the Configure Dispense Choices > Coin
Dispenser Control Menu
1) The coin type (country) cannot be set from the Coin Dispenser Control Menu - This setting is
determined by the LOCATION setting.
Log In > (enter Executive code) > More > Policy > Other > Location
Rolled Coin Dispenser Troubleshooting
To Next Page
Loading...
