HEIDENHAIN iTNC 530 HSCI - Service Files

July 2013 8.1 Display and operation 1185
8.1.5 Service files
Data relevant for service purposes can be saved in a .zip file. Creating a service
file is generally recommended should an error occur with the iTNC 530 HSCI.
This file contains useful information, especially for the HEIDENHAIN Service
department during troubleshooting.
The appropriate data from the NC and PLC are saved in the file
TNC:\service\service<xxxxxxxx>.zip. The name of the file is generated
automatically, whereby <xxxxxxxx >is the system time shown as an
unambiguous character string in hexadecimal code.
You can generate a service file in the following ways:
 Press the ERR key and then the SAVE SERVICE FILES soft key.
 It can be provoked by certain configured errors. Here a "1" must be entered
in the SF column (Create service file) of the PET table. A service file is
generated no more than once per minute.
 Crash of the NC software due to a fatal error
 Request via TNCremoNT
After a service file has been created, an informational text is displayed. This
text indicates that the service file also contains your and your customer's NC
data (NC programs, etc.). You and your customers must be aware of this when
you give the service file to third parties.
The informational text must be confirmed with the OK button or the ENTER
key.
When creating the service file via telemaintenance, the informational text is
not displayed. You and your customers must be aware that telemaintenance
enables third parties to access your data anyway.
The following data (and other information) is saved in the service file:
 Log
 PLC log
 Selected files (*.H/*.I/*.T/*.TCH/*.D) of all operating modes
 *.SYS files
 Machine parameters
 Information and log files of the operating system (can be partially activated
via HE Logging settings)
 Contents of PLC memory
 NC macros defined in PLC:\NCMACRO.SYS
 Information about the hardware
 Error outputs and configuration files of the PLC compiler
 Current Feature Content Level (FCL) and active software options, including
the option designations through the file PLC:\SIK.INFO
 The changes to machine parameters via the PLC, LSV2 and NC programs
through the MPSERVER.TXT file.
Please remember that OEM logs are not automatically recognized and saved
by HEIDENHAIN. However, you can store your own
PLC:\oemservicefiles.sys control file, in which you can enter additional files
to be saved.