Corrective action:
Call agent:
▲
Make sure that the Service Station path is clear. Remove any visible obstacles restricting the movement
of the Service Station.
Service engineer:
▲
If the System Error continues, replace the Service Station. See
Service station on page 348.
SE Code: 21:13 – Problem with the Service Station. SVS jam
Problem description:
SVS jam.
Corrective action:
Call agent:
1. Switch the Power OFF from the back of the Printer. Power the Printer back On.
2. Make sure that the Service Station path is clear. Remove any visible obstacles (e.g. screws, plastic parts,
etc.) restricting the movement of the Service Station.
3. Switch the Power OFF from the back of the Printer, remove the Printhead Maintenance Cartridge, and
check if there's any obstacle along the MC path.
4. Check that the MC is not finished, and the web advance is working properly.
5. Check the spit roller and rack engage mechanisms.
Service engineer:
1. If the error happens after printing for several hours and is cleared after power cycling, small damage in
the encoder can cause the print carriage to lose its position little by little. The same effect could be
produced by aerosol, ink or oil stain on the encoder. Clean (or replace) the encoder strip if it is dirty (or
damaged).
2. If the System Error continues, replace the Service Station. See
Service station on page 348.
SE Code: 21.2:10 – Web Wipe servo shutdown
Problem description:
Web Wipe motor is damaged Interconnect PCA is damaged (very low probability) PrintMech PCA is damaged.
Corrective action:
Call agent:
1. Switch the power off at the rear of the printer, manually pull the Printhead Maintenance Cartridge to the
front position and switch the printer on again.
2. Switch the power off at the rear of the printer and remove the Printhead Maintenance Cartridge. Switch
the printer on again. If the error is cleared, replace the Printhead Maintenance Cartridge.
Service engineer:
1. Revise that Web Wipe cable is correctly connected to Interconnect PCA.
2. Replace the Web Wipe Motor.
104 Chapter 3 System error codes ENWW
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