1.10 Force Mandatory Firmware Upgrade
Description
With this option selected the firmware of the printer must first be updated before it will initialize.
Procedure
1. Go to Service Menu > 1 Service Utilities > 1.10 Force Mandatory FW upgrade.
2. The front panel asks for confirmation. Press OK to accept the mandatory firmware upgrade mode.
1.11 Hard Disk Recovery
Description
Use this test to reinstall the firmware in the HDD of the printer.
It may be useful when the printer cannot initialize, or hangs up from time to time without any clear cause.
This will fix all the possible issues related to data/file corruption.
It formats the HDD partition used while the printer works in normal condition (detecting the possible bad
sectors of the HDD and marking them as not usable) and, after that, it installs the firmware.
The firmware package that will be used is the one stored in a partition of the HDD that is not used when the
printer is working in normal conditions. If the stored firmware file is also corrupted, the test will not work
correctly and it may happen that you need to change the HDD to “recover” the printer (very low chance).
The final status, after running the test, is similar to the status of the printer after changing, physically, the
HDD. The advantage is that it can be done remotely and/or without the need for a spare part.
Procedure
1. Go to Service Menu > 1 Service Utilities > 1.11 Hard Disk Recovery.
2. When prompted by the front panel, remove the substrate from the printer and the procedure will begin.
3. The front panel asks for confirmation, twice; press OK each time to proceed.
1.12 Clean EWS password
Description
The purpose of this service utility is to reset the EWS password.
Procedure
1. Go to Service Menu > 1 Service Utilities > 1.12 Clean EWS password.
2. The Front Panel asks for confirmation; press ON to proceed.
2. Image-Quality Prints Menu
2.1 Print All Plots
Description
The Print ALL Plots allows you to print at once all three basic diagnostic prints in order to diagnose an image
quality defect. These are Printhead Alignment, Printhead Health, and Substrate Advance. Refer to chapter 5
for more details.
To run this test substrate must be loaded. If it is not loaded, the Front Panel asks for it.
Procedure
ENWW Service Menu 173
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