Call agent:
1. Switch the power off at the rear of the printer, wait two minutes, then switch it back on again.
2. Check the power cord; try connecting it to another power socket.
Service engineer:
1. Check that the RFID device is correctly connected.
2. If the error persists, get the printer log and contact Level 3 providing print Serial Number and Product
Number.
SE Code: 60.2:17 RFID configuration is wrong
Problem description:
RFID configuration is wrong.
Call agent:
1. Switch the power off at the rear of the printer, wait two minutes, then switch it back on again.
2. Check the power cord; try connecting it to another power socket.
Service engineer:
1. Check that the RFID device is correctly connected.
2. If the error persists, get the printer log and contact Level 3 providing print Serial Number and Product
Number.
SE Code: 61:01 – The Printer cannot process the job
Problem description:
The Printer cannot process the job.
Corrective action:
Call agent:
▲
Resend the file to the printer.
SE Code: 61:08 – The Printer cannot process the job
Problem description:
The Printer cannot process the job. Paper type has changed.
Corrective action:
Call agent:
▲
Resend the file to the printer.
SE Code: 61:08.2 – The Printer cannot process the job
Problem description:
The Printer cannot process the job. Job contains format errors or incorrect setting values.
Corrective action:
132 Chapter 3 System error codes ENWW
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