Service engineer:
1. Revise the Take-up Reel connections.
2. Replace the Take-up Reel RH module. See
Take-up reel motor on page 296.
SE Code: 32:01.1 – TUR early media jam
Problem description:
This system error happens when there is a small amount of substrate printed (less than 79 inches long), and
the Take Up Reel sensor detects that the tension bar is (incorrectly) at the bottom of its path, even though
the spindle motor has been rotating for more than 3 seconds.
The most likely cause of this error is that the user has forgotten to set the switch direction or tape the
substrate to the spindle core.
Corrective action:
Call agent:
1. Check that the substrate is attached to the Take-Up Reel.
2. Check that the winding direction switch is in the correct position.
3. If needed, use the Take-Up Reel arrow keys to wind the substrate before resuming printing.
4. To resume printing, press OK.
SE Code: 32:01.2 – Take up reel Media Jam
Problem description:
The tension bar has stayed in one of its sensor trigger positions for more than 8 seconds.
Corrective action:
Call agent:
1. Check that the substrate is attached to the Take-Up Reel.
2. Check that the winding direction switch is in the correct position.
3. Check that nothing is blocking the movement of the tension bar.
4. Ensure that the substrate is following the correct path along the tension bar and diverter bar.
SE Code: 32:02 – TUR disconnected while printer was powered off. This message is
shown during initialization of the printer; it warns that the Take-Up Reel has been
disconnected while the printer was off (previously the Take-Up Reel was enabled
by Front Panel)
Problem description:
Take-up Reel disconnected from Interconnect PCA. Take-Up Reel damaged. Interconnect PCA damaged (very
low probability).
Corrective action:
Service engineer:
▲
The take-up reel is disconnected. If you want to use the take-up reel, turn off the printer and ensure
that all take-up reel cables are connected (sensor cables, printer cable). If you do not want to use it, you
ENWW Continuable and non-continuable error codes 117
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