Paper jam or motor hardware problem.
Corrective action:
Call agent:
1. Swtich off the printer.
2. Open the Window observing all safety procedure,s and check for any visible obstacles restricting the
movement of the Drive Roller. If there is a wrinkled mass of media inside the paper path, lift the
Pinchwheels (using the Media Lever) and clear the obstruction.
3. Switch on the printer.
4. Follow the instructions in the Front Panel.
SE Code: 81:03 – It was impossible to correctly stop the servo before setting the
encoder position
Problem description:
It was impossible to correctly stop the servo before setting the encoder position.
Corrective action:
Call agent:
▲
Open the Window observing all safety procedures and check for any visible obstacles restricting the
movement of the Drive Roller. If there is a wrinkled mass of substrate inside the paper path, lift the
Pinchwheels (using the Substrate Lever) and clear the obstruction.
Service engineer:
1. Perform the Substrate Path service test.
2. Replace the Substrate-Axis Motor.
SE Code: 85:03 – Problem finding the Drive Roller zero
Problem description:
Problem finding the Drive Roller zero.
Corrective action:
Call agent:
▲
If the substrate is attached to TUR, cut the substrate and ensure that the substrate at the output side is
not held by the TUR.
Service engineer:
▲
Perform the Substrate Drive Diagnostic.
SE Code: 86:01 – There is a problem with the carriage assembly
Problem description:
There is a problem with the carriage assembly.
SE Code: 87:01 – Encoder strip should be cleaned
Problem description:
138 Chapter 3 System error codes ENWW
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