5. If the system error persists, replace the Color sensor.
6. Perform a Color sensor basic test (CLC), to ensure that the replaced part is working correctly.
SE Code: 59.1:09 – Default S/N found in main and backup NVM
Problem description:
Default S/N found in main and backup NVM.
Corrective action:
Service engineer:
▲
Replace one part at a time, and restart the printer before replacing another.
SE Code: 59.2:00 – Different S/N found in Main and Backup NVM
Problem description:
Different S/N found in Main and Backup NVM.
Corrective action:
Service engineer:
▲
Install only new parts recommended by HP for this printer.
SE Code: 59.3:10 Euler’s SW error
Problem description:
Wrong information stored on Euler’s NVM (corrupted data)
Call agent:
▲
Switch the power off at the rear of the printer, wait two minutes, then switch it back on again.
Service engineer:
▲
Escalate the case to Level 3, requesting new CryptoAsic SIM licenses. Update the CryptoAsic SIM with the
delivered licenses.
SE Code: 59.4:10 Euler’s HW error
Problem description:
No communication with Euler.
Call agent:
▲
Switch the power off at the rear of the printer, wait two minutes, then switch it back on again.
Service engineer:
1. Order an Engine Daughter PCA Service Kit. Escalate to Level 3 providing printer Serial Number, Product
Number, and the serial number of the Engine Daughter PCA Service Kit. Replace the Engine Daughter
PCA. Write in an empty USB the file provided by Level 3. Plug the USB in the printer and reboot. If
booting fails, enable diagnostic package with the USB and provide logs to Level 3.
2. Replace the engine PCA. See
Engine PCA on page 433.
130 Chapter 3 System error codes ENWW
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