Corrective action:
Call agent:
1. Turn the power off at the rear of the printer and disconnect both power cords. Reconnect the power
cords and turn on the printer.
2. Check that the printer has the latest firmware version. If not, update the firmware to the latest version.
3. Try to reprint the image using different selections in the Rip.
Service engineer:
▲
If the problem persists, perform a Hard Disk Recovery
SE Code: 79.2:04 – Operating-system signal error. Segmentation fault
Problem description:
Segmentation fault.
Corrective action:
Call agent:
1. Turn the power off at the rear of the printer and disconnect both power cords. Reconnect the power
cords and turn on the printer.
2. Check that the printer has the latest firmware version. If not, update the firmware to the latest version.
3. If the problem persists, perform Hard Disk Recovery.
SE Code: 81:01 – Paper servo shutdown; possible paper jam
Problem description:
Possible paper jam.
Corrective action:
Service engineer:
1. If the substrate is nearing the end of the roll, check the remaining substrate is not strongly glued to the
substrate core.
2. Open the Window, observing all safety procedures check for any visible obstacles restricting the
movement of the Drive Roller. If there is a wrinkled mass of substrate inside the paper path, lift the
Pinchwheels (using the Substrate Lever) and clear the obstruction.
3. Check the performance of the rewinder system as it may also cause a servo shutdown.
4. Check that the OMAS Controller Card to PrintMech PCA cable is not damaged.
5. Check that the OMAS Controller Card to PrintMech PCA cable is correctly connected to the OMAS
Controller Card and the PrintMech PCA.
6. Perform the Drive Roller service test.
7. If the error continues, replace the Substrate Axis Motor.
SE Code: 81.1:01 – Continuable paper motor shutdown: Paper jam or motor
hardware problem Servo shutdown: Paper servo shutdown Paper jam
Problem description:
ENWW Continuable and non-continuable error codes 137
To Next Page
Loading...
