Maintenance cartridge badly inserted.
Corrective action:
Call agent:
1. Open the Print Head cleaning cartridge door on the right-hand side of the printer, reinsert the MC and
close the door .
2. If the problem persists, replace the printhead cleaning cartridge.
SE Code: 29.1:01 – Possible maintenance cartridge malfunction (There's no
detection of web advance)
Problem description:
Possible maintenance cartridge malfunction. Unknown web wipe level pattern after 300 mm of web advance.
Corrective action:
Call agent:
▲
Open the Printhead cleaning cartridge door on the right-hand side of the printer, advance the web
manually until clean web seen, and reinsert the MC. Close the door.
Service engineer:
1. Run the Diagnostic “cleaning roll advance” test. If the web does not advance, replace the web wipe
motor.
2. Check line sensor. Run the Diagnostic test “line sensor check”.
3. Replace the Line sensor if necessary.
SE Code: 29.2:00 – Possible maintenance cartridge malfunction or doesn't advance
properly (There's detection that web doesn't advance)
Problem description:
Possible maintenance cartridge malfunction or doesn't advance properly.
Corrective action:
Call agent:
▲
Replace the printhead maintenance cartridge.
SE Code: 32:01 – TUR disconnected while printing
Problem description:
Take-up Reel disconnected from Interconnect PCA. Take-Up Reel damaged. Interconnect PCA damaged (very
low probability).
Corrective action:
Call agent:
▲
The take-up reel is disconnected. If you want to use the take-up reel, turn off the printer and ensure
that all take-up reel cables are connected (sensor cables, printer cable). If you do not want to use it, you
may need to unload the substrate manually from the take-up reel. Remember to cut the substrate first,
either manually or by using the Form feed and cut option in the front panel's Substrate menu.
116 Chapter 3 System error codes ENWW
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