How to obtain the printer log and the diagnostics package
The printer keeps an internal log of its own actions. When a system error occurs, the product log may help
you to find the cause and the solution. By default, whenever it restarts, the printer deletes the current log
and starts a new one to avoid using a lot of hard disk space.
You can obtain the printer log through the diagnostics package. There are two types of diagnostic package:
●
Diagnostic package (reduced level)
●
Extended diagnostic package (full level)
And there are two ways of retrieving the information:
●
From the front panel with a USB flash drive
●
From the Embedded Web Server
NOTE: If the extended diagnostic package is available, it will be the only one visible from the Embedded
Web Server. In order to use the reduced diagnostic package from the Embedded Web Server, you must
disable the extended diagnostic package.
When you have obtained the information, it should be attached to the customer case.
Front Panel Method
This method works only if you have a standard USB flash drive. If you do not have a flash drive, use the
Embedded Web Server method. You are also recommended to use the Embedded Web Server if you need the
extended diagnostics package to solve a particularly difficult problem.
1. Create a USB Stick Memory file with the name: pdipu_enable.log.
XP or Vista: inside a pre-created or newly created folder, right mouse click and scroll down to NEW,
right click to create a new: folder, shortcut, bitmap, rich text, text document, etc.
Windows 7: the only option is to make a FOLDER, within this newly created folder, proceed to make a txt
document or any other option available.
NOTE: Be sure that the name of the file created is pdipu_enable.log NOT pdipu_enable.log.txt. See :
Tool > : Folder Options > View (tab): Uncheck box “Hide extensions for known file types”.
2. Press and release the Power key to switch on the printer.
3. Connect the USB Stick to the printer, and the printer will guide you by voice. Now start the process to
download the Diagnostic Package. It may take up to 10 min.
ENWW How to obtain the printer log and the diagnostics package 63
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