3. If the problem persists, insert a new ink cartridge.
4. If the problem continues, escalate the issue to division level.
The front panel recommends replacing or reseating a printhead
If there is an error with one of the printheads, the printer will display an error message on the front panel.
However, more information about the specific error can be found by looking at the error code in service
information. In the Embedded Web Server, go to Support Menu > Service support > Printer information >
Events logs > Printhead Error Log > Error Code.
The error code is ALREADY CONVERTED TO HEXADECIMAL and you can go directly to the table below. In the
example we can see several printheads rejected reporting error code (0x00010 TEMP EXTREMELY HIGH).
The following table explains the meaning of the different hexadecimal values:
●
In the Error Code you may see some “combined” numbers, like for example (80010). In that case you
have 2 combined in one number 80000 means Expired and 10 means Temp extremely high.
●
When the value of the error code is displayed as 0, it means that the printhead is working correctly.
Error code Meaning Corrective action
0x0000 WORKING
0x00001 FAILS LOGICAL V Clean the electrical connections between
the printhead and the carriage. Refer to
the user’s guide.
0x00002 FAILS CONTINUITY
0x00004 SHUTDOWN Refer to the ‘Temperature too high
procedure’ below.
0x00008 FAILS VPP Clean the electrical connections between
the printhead and the carriage. Refer to
the user’s guide.
0x00010 TEMP EXTREMELY HIGH Refer to the ‘Temperature too high
procedure’ below.
0x00020 TEMP EXTREMELY LOW Clean the electrical connections between
the printhead and the carriage. Refer to
the user’s guide.
0x00040 TEMP TOO HIGH Refer to the ‘Temperature too high
procedure’ below.
0x00080 TEMP TOO LOW Clean the electrical connections between
the printhead and the carriage. Refer to
the user’s guide.
0x00100 BAD ACUMEN INFO
0x00200 NO PRINTHEAD
0x00400 BAD ACUMEN ACCESS
ENWW The front panel recommends replacing or reseating a printhead 209
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