Introduction
Firmware upgrade
The first step to take when trying to clear an error with the printer is to check that the firmware installed in
the printer is the latest available. Firmware updates often include fixes for some of the problems that are
found in the following pages, simply updating the firmware can often resolve the problem. The latest
firmware can be downloaded from the following url:
.
If the error with the printer does not allow you to upgrade the firmware using the normal process, try
upgrading the firmware using the emergency .plt file procedure.
What are system error codes?
System error codes are hexa-decimal based numbers generally caused by internal system errors. The
following pages contain a list of system error codes and their respective descriptions and recommended
corrective actions. Only try one recommended action at a time and check if the issue causing the error code
has been solved.
If you have an error code which is not documented in this Service Manual or you have an error which you
cannot resolve, then report the error to the HP Response Center or the nearest HP Support Office. When
reporting the error, have the following information ready:
●
Model and serial number of the printer.
●
Which firmware revision the printer is using (see note below). Check firmware in Setup Menu /
Information Menu / Show Printer Information.
●
The complete error number (see note below).
●
The Service Configuration Print.
●
The Current configuration sheet.
●
Which software application the customer is using (name, version, etc).
NOTE: When reporting the System Error Code, make sure that you supply the full Internal Error Code and
the firmware version. Without this information, HP Support Personnel cannot help you. To view the Internal
Error Code, hold the DOWN key and press the CANCEL key at the same when the System Error Code is
displayed on the front panel.
66 Chapter 3 System error codes ENWW
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