Diagnostic information 2-121
5062
431.xx—5-bin mailbox input sensor error service check
Step Questions / actions Yes No
1 1. Bring the printer up in Diagnostics menu (turn off the
printer, press and hold 3 and 6, turn on the printer,
and hold the buttons until the splash screen appears).
2. Navigate to INPUT TRAY TESTS > Feed Test.
3. Select Tray 1.
4. Select Single.
Does the error reoccur?
Go to step 2. Problem solved.
2
1. Clear away anything in the paper path that might
cause the paper to jam .
2. Open the 5-bin mailbox access door.
5. Check the 5-bin mailbox input sensor for damage.
Is the sensor damaged?
Replace the 5-
bin mailbox input
sensor. See “5-
bin mailbox
sensor (input)
assembly
removal” on
page 4-252.
Go to step 3.