Diagnostic information 2-169
5062
Tray empty (2000-sheet input option) service check
Step Questions / actions Yes No
1 Check if the paper level flag on the 2000-
sheet high-capacity feeder pick assembly can
freely move.
Can the paper level flag freely moved?
Go to step 2. Replace the 2000-sheet
high-capacity feeder pick
assembly. See the
installation note of “2000-
sheet high-capacity
feeder pick assembly
removal” on page 4-218.
2
Check if the elevator plate moves up when
you close the 2000-sheet high-capacity
feeder media tray.
1. Open the jam clearance cover.
2. Close the 2000-sheet high-capacity
feeder media tray.
3. Check if the elevator plate moves up.
Does the elevator tray moves up?
Go to step 5. Go to step 3.
3
Check the tray elevator coupling gear for
damage.
Is the tray elevator coupling gear
damaged?
Replace the 2000-sheet
high-capacity feeder media
tray. See “2000-sheet
high-capacity feeder
media tray assembly
removal” on page 4-215.
Go to step 4.
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