2-20 Service Manual
5062
250 paper jam
1. Remove all paper from the multipurpose feeder.
2. Grasp the jammed paper on each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.
3. Reload paper into the multipurpose feeder, and then adjust the paper guides.
4. From the operator panel, touch Continue, jam cleared.
Additional checks—250 paper jam
Error code Description Action
250.02 S1 sensor is made early with paper
input from the MPF.
Possible causes:
• Incorrect paper settings
• Defective S1 sensor
1. Clear away anything in the paper path that might
cause the paper to jam.
2. If clearing the jam does not solve the problem,
go to “241.02—Paper Jam error service
check” on page 2-108.
250.03 S1 sensor is never made with paper
input from the MPF.
Possible causes:
• Improper paper loading
• Damaged paper S1sensor
• Faulty system board
1. Clear away anything in the paper path that might
cause the paper to jam.
2. The S1 sensor may not be functioning properly.
Go to “Input, S1, narrow media, and near
narrow media sensor service check” on
page 2-153.
250.05 S1 sensor never broke.
Possible causes:
• Damaged S1sensor
• Faulty system board
1. Check for anything in the paper path that might
cause the paper to jam.
2. If clearing the jam does not solve the problem,
go to “Input, S1, narrow media, and near
narrow media sensor service check” on
page 2-153.
250.21
250.22
Multipurpose feeder motor stalled.
Possible causes:
• Tray 1 motor failure
• Cabling failure
• MPF gear assembly failure
• System board failure
1. Remove all the media present in the paper path.
2. Be sure the paper settings match the media.
3. Flex the media, and stack it flat in the tray or
MPF.
4. If the problem persists, go to “250.21, 250.22—
MPF motor error service check” on
page 2-115.
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