2-44 Service Manual
5062
Shadow images
Try one or more of the following:
• CHECK THE PAPER TYPE AND WEIGHT SETTINGS
Make sure the paper type and weight settings match the paper loaded in the tray or feeder:
1. From the operator panel Paper menu, check the Paper Type and Paper Weight settings.
2. Before sending the print job, specify the correct paper type setting:
• For Windows users, specify the paper type from Print Properties.
• For Macintosh users, specify the paper type from the Print dialog.
• MAKE SURE THE PRINT CARTRIDGE IS NOT LOW ON TONER
When a cartridge low message appears, make sure that toner is distributed evenly among all four print
cartridges or whichever color has the shadow images.
1. Remove the print cartridge.
Warning: Be careful not to touch the photoconductor drum. Doing so may affect the print quality of future
print jobs.
2. Firmly shake the cartridge side-to-side and front-to-back several times to redistribute the toner.
3. Reinsert the print cartridge.
Note: If print quality does not improve, replace the print cartridge of the color that is not printing.
Additional checks—shadow images
Service tip: Install a new print cartridge if available before doing this additional check. Shadow images can be
caused by the photoconductor, cleaning blade, and other parts inside the print cartridge.
Step Questions / actions Yes No
1 Is there any toner contamination on the fuser
assembly?
Replace the
fuser. See
“Fuser
assembly
removal” on
page 4-63.
Contact your
next level of
support.
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