Diagnostic information 2-1
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2. Diagnostic information
Troubleshooting map
To determine the corrective action necessary to repair a printer, look for the following information:
Topic Section
POST sequence “Power-on Self Test (POST) sequence” on
page 2-2
Print quality issues “Print quality” on page 2-30
Paper jams
200–299
400–499
“Paper jams” on page 2-3
User messages text
0–99
“User messages” on page 2-51
Error codes
100–199
900–999
“Service errors” on page 2-60
Other symptoms “Symptoms” on page 2-66
Service checks “Service checks” on page 2-67
CAUTION
Remove the power cord from the electrical outlet before you connect or disconnect any cable
or electronic card or assembly for personal safety and to prevent damage to the printer.
CAUTION
The printer weight is greater than 32 kg (70 lb) and requires three or more trained personnel
to lift it safely.
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