2-38 Service Manual
5062
Media damage
Additional checks—media damage
Step Questions / actions Yes No
1 1. Check printer installation placement.
2. Check the installation surface for irregularities.
3. Check for missing printer foot.
Is the setup surface normal?
Go to step 2. Correct the
installation
placement.
2
1. Check the media feed.
2. Remove the media tray assembly.
3. Properly load media in the media tray assembly.
4. Properly install the media tray assembly in the
printer.
5. Re-print the defective image.
Does the error continue?
Go to step 3. Problem solved.
3
1. Check the media condition.
2. Load new, dry, recommended media.
3. Re-print the defective image.
Does the error continue?
Go to step 4. Problem solved.
4
Check the transfer roll assembly for contamination and
wear.
Is the above component free of excess wear and
contamination?
Go to step 5. Replace the ITU
assembly.
Go to “ITU
assembly
removal” on
page 4-77.
5
Check the alignment assembly for proper adjustment.
Go to “Aligning the staging paper path reference
edge” on page 4-147.
Does the problem remain?
Inspect the
machine for
obstructions in
the media path.
Replace the
alignment
assembly.
Leading edge
Trailing edge
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