Diagnostic information 2-125
5062
450.20, 450.21, 450.22, 450.23, 450.32—Finisher/Stacker main motor error service
check
Step Questions / actions Yes No
1 1. Bring the printer up in Diagnostics menu (turn off the
printer, press and hold 3 and 6, turn on the printer,
and hold the buttons until the splash screen appears).
2. Navigate to INPUT TRAY TESTS > Feed Test.
3. Select Tray 1.
4. Select Single.
Does the error reoccur?
Go to step 2. Problem solved.
2
1. Clear away anything in the paper path that might
cause the paper to jam .
2. Remove the Finisher/Stacker front cover. See
“Finisher or stacker front cover removal” on
page 4-260.
3. Check the cable in the indicated connector.
Is the cable properly connected?
Go to step 3. Reseat the
cable.
3
Replace the Finisher/Stacker controller card. See
“Finisher or stacker controller card assembly
removal” on page 4-258.
Does the error reoccur?
Replace the
Finisher/Stacker
option.
Problem solved.
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