Diagnostic information 2-157
5062
3
1. POR the printer.
2. Bring the printer up in Diagnostics mode
(turn off the printer, press and hold 3 and
6, turn on the printer, and hold the buttons
until the splash screen appears).
3. Navigate to INPUT TRAY TESTS >
SENSOR TESTS.
4. Open and close the jam clearance cover.
Does the status on the sensor changed?
Go to step 4. For 550-sheet input option:
Replace the drawer
assembly. See “550-sheet
drawer assembly
removal” on page 4-166.
For 2000-sheet input
option: Replace the jam
door clearance sensor.
See “2000-sheet high-
capacity feeder jam door
clearance sensor
removal” on page 4-199.
4
For 550-sheet input option: Replace the
controller card assembly. See “550-sheet
tray controller card assembly removal” on
page 4-167.
For 2000-sheet input option: Replace the
controller card assembly. See “2000-sheet
high-capacity feeder controller card
assembly removal” on page 4-185.
Does the problem persists?
For 2000-sheet input
option: Replace the 2000-
sheet high-capacity feeder
drawer assembly.
For 550-sheet input option:
Replace the drawer
assembly. See “550-sheet
drawer assembly
removal” on page 4-166.
Problem solved.
Step Questions / actions Yes No
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