Diagnostic information 2-163
5062
13
Try using a different ethernet cable.
Is the problem solved?
Problem solved. Go to step 14.
14
Have the network administrator check the
network drop for activity.
Is the drop functioning properly?
Replace the system board.
See “System board
removal” on page 4-151.
Contact the network
administrator.
15
Is the printer on the same wireless network
as the other devices?
Go to step 17. Go to step 16.
16
Assign the correct wireless network to the
printer.
Is the problem solved?
Problem solved. Go to step 17.
17
Are the other devices on the wireless
network communicating properly?
Go to step 18. Contact the network
administrator.
18
Verify that the ISP wireless card cable is
properly seated in their connectors.
Is the wireless card seated correctly?
Go to step 20. Go to step 19.
19
Properly reseat the ISP cables.
Is the problem solved?
Problem solved. Go to step 20.
20
Replace the ISP wireless card. See Installing
an Internal Solutions Port (ISP).
Is the problem solved?
Problem solved. Replace the system board.
See “System board
removal” on page 4-151.
Step Questions / actions Yes No