Diagnostic information 2-17
5062
243.01 Tray 3 sensor is reached during POR
or after clearing the paper jam, tray 3
sensor is still triggered.
Possible causes:
• Obstruction on the sensor flag
• Obstruction on the paper path
• Paper got stuck between the
sensor
• Pick roll failure
• Paper pick failure
• System board failure
1. Clear anything in the paper path that might
cause the paper to jam.
2. Check if the sensor flag is free from any
obstruction.
3. Properly install the media on the tray.
4. If problem persists, go to “242.01, 243.01,
244.01, 245.01 —Paper Jam (550-sheet/2000-
sheet input option) service check” on
page 2-109.
243.03 While feeding from tray 4, the paper
never reaches the next sensor.
Possible causes:
• Obstruction on the paper path
• Damaged media leading edge
• Incorrect paper loading
• Incorrect paper guide setting
• Jam clearance cover partially
open
• Drive assembly failure
1. Remove anything in the paper path.
2. Flex the media, and stack it flat in the tray.
3. Check if the jam clearance cover can close
properly.
4. If problem persists, go to “241.03, 242.03,
243.03, 244.03, 242.05, 243.05, 244.05,
245.05—Paper jam (550-sheet/2000-sheet
input option) service check” on page 2-110.
243.05 While feeding from tray 3, the paper
took a long time to clear the pass thru
sensor.
Possible causes:
• Incorrect paper size
• Incorrect paper guide setting
• Obstruction on the paper path
• Drive assembly failure
• Paper pick mechanism failure
• System board failure
• Obstructed pass thru sensor
• Pick rolls failure
1. Clear the paper path.
2. Make sure the paper setting match the media.
3. Check if the pick roll are worn out.
4. If problem persists, go to “241.03, 242.03,
243.03, 244.03, 242.05, 243.05, 244.05,
245.05—Paper jam (550-sheet/2000-sheet
input option) service check” on page 2-110
243.08 While feeding from tray 3, the paper
did not reached the pass thru sensor.
Possible causes:
• Contaminated or worn-out pick tire
• Damaged pick assembly
• Incorrect media loading
• Obstruction on the paper path
• Damage tray restraints
1. Check if media is loaded properly.
2. Check tray restraints.
3. Clear the paper path.
4. Reseat the option tray 3.
5. Check the pick arm roll in tray 3 and replace if
worn.
6. If problem persists, go to “242.08, 243.08,
244.08, 245.08—Paper jam (550-sheet/2000-
sheet input option) service check” on
page 2-112.
Error code Description Action
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