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Cisco ONS 15454 SDH Procedure Guide, R7.0
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Chapter 15 Maintain the Node
NTP- D313 Off-Load the Diagnostics File
NTP-D313 Off-Load the Diagnostics File
Step 1 Complete the “DLP-D60 Log into CTC” task on page 17-49 at the node where you want to off-load the
diagnostics file. If you are already logged in, continue with Step 2.
Step 2 In node view, click the Maintenance > Diagnostic tabs.
Step 3 Click Retrieve Tech Support Log.
Step 4 In the Saving Diagnostic File dialog box, navigate to the directory (local or network) where you want to
save the file.
Step 5 Enter a name in the File Name field.
You do not have to give the archive file a particular extension. It is a compressed file (gzip) that can be
unzipped and read by Cisco Technical Support.
Step 6 Click Save.
The Get Diagnostics status window shows a progress bar indicating the percentage of the file being
saved, then shows “Get Diagnostics Complete.”
Step 7 Click OK.
Stop. You have completed this procedure.
Purpose This procedure describe how to off-load a diagnostic file. The diagnostic
file contains a set of debug commands run on a node and its results. This
file is useful to Cisco Technical Support (TAC) when troubleshooting
problems with the node.
Tools/Equipment None
Prerequisite Procedures None
Required/As Needed As needed
Onsite/Remote Onsite or remote
Security Level Maintenance or higher
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