Diagnostic information 2-109
5062
242.01, 243.01, 244.01, 245.01 —Paper Jam (550-sheet/2000-sheet input option)
service check
Step Questions / actions Yes No
1 Check for any obstruction on the paper path.
Is the paper path free of obstruction?
Go to step 2. Clear paper path for
obstructions.
2
Check if the jam clearance cover can close
properly.
Does the jam clearance cover close
properly?
Go to step 3. For 550-sheet input option:
Replace the 550-sheet
drawer assembly. See
“550-sheet drawer
assembly removal” on
page 4-166.
For 2000-sheet input
option: Replace the 2000-
sheet drawer assembly.
3
Check if the pass thru sensor is seated
correctly and the sensor flag can move back
to its original position when it is triggered.
Is the pass thru sensor free of
obstruction?
Go to step 4. Install the pass thru sensor
correctly.
4
1. Bring the printer up in Diagnostics mode
(turn off the printer, press and hold 3 and
6, turn on the printer, and hold the buttons
until the splash screen appears).
2. Navigate to INPUT TRAY TESTS >
SENSOR TESTS.
3. Try to trigger the pass thru sensor flag.
Does the status on the panel change?
Go to step 5. For 550-sheet input option:
Replace the pass thru
sensor. See “550-sheet
tray pass thru sensor
removal” on page 4-175.
For 2000-sheet input
option: Replace the pass
thru sensor. See “2000-
sheet high-capacity
feeder pass thru sensor
removal” on page 4-217.
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