Diagnostic information 2-113
5062
3
Check if the pass thru sensor is seated
correctly and the sensor flag can move back
to its original position when it is triggered.
Is the pass-thru sensor free of
obstruction?
Go to step 4. Install the pass thru sensor
correctly.
4
1. Bring the printer up in Diagnostics mode
(turn off the printer, press and hold 3 and
6, turn on the printer, and hold the buttons
until the splash screen appears).
2. Navigate to INPUT TRAY TESTS > FEED
TEST.
3. Select the input source.
4. Select Single.
Does the error persists?
Go to step 5. Problem solved.
5
Check the pick roll assembly.
Is the pick roll assembly not damaged?
Go to step 6. For 550-sheet input option:
Replace the pick roll
assembly. See “550-sheet
tray pick roll assembly
removal” on page 4-180.
For 2000-sheet input
option: Replace the pick
roll assembly. See “2000-
sheet high-capacity
feeder pick roll assembly
removal” on page 4-224.
Step Questions / actions Yes No
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