Enterasys SecureStack B3

Getting Help
xxviii About This Guide
Getting Help
Foradditionalsupportrelatedtothisswitchordocument,contactEnterasysNetworksusingone
ofthefollowingmethods:
BeforecallingEnterasysNetworks,havethefollowinginformationready:
•YourEnterasysNetworksservicecontractnumber
•Adescriptionofthefailure
•Adescriptionofanyaction(s)alreadytakentoresolvetheproblem(forexample,changing
modeswitchesorrebootingtheunit)
•TheserialandrevisionnumbersofallinvolvedEnterasysNetworksproductsinthenetwork
•Adescriptionofyournetworkenvironment(forexample,layout,cabletype)
•Networkloadandframesizeatthetimeoftrouble(ifknown)
•Theswitchhistory(forexample,haveyoureturnedtheswitch
before,isthisarecurring
problem?)
•AnypreviousReturnMaterialAuthorization(RMA)numbers
World Wide Web http://www.enterasys.com/support/
Phone 1-800-872-8440 (toll-free in U.S. and Canada)
or 1-978-684-1000
For the Enterasys Networks Support toll-free number in your country:
http://www.enterasys.com/support
Internet mail support@enterasys.com
To expedite your message, type [SWITCHING] in the subject line.
To send comments or suggestions concerning this document to the Technical Publications Department:
techpubs@enterasys.com
Make sure to include the document Part Number in the email message.