NEC Xen IPK - ACD;UCD Group Agent Assignment

240 – Chapter 1 DRAFT 3 ACD/UCD Group Agent Assignment, 1-8-25
December 2004 NEC Business Solutions Ltd
Doc. No.: 8194 - Release 2.0 December 2004
1-8-25
System Mode
1
Submode
8
Data No.
25
PC Programming
+ AA
ACD/UCD Group Agent
Assignment
General Description
Use this Memory Block to specify the Agent Extension Number and the Automatic
Call Distribution/Uniform Call Distribution (ACD/UCD) Group Numbers where each agent
is assigned.
Display
Programming Procedures
1
Go off-line.
2
Press LK1 + LK8 + BE to access the Memory Block.
3
Setting data includes Group no. (1 ~ 4) and Station No. (4 digits max.) Use dial pad to
enter data.
Agent station number is one of the following:
• 2 digit (00 ~ 99)
• 3 digit (000 ~ 999)
• 4 digit (0000 ~ 9999)
Default Values
Not Specified
4
PressNto write Group and Station No. and advance to next Agent number (1 ~ 32).
5
After entering last data, pressNto write the data.
6
PressPto go back on-line.
Related Programming
M.B. Number Memory Block Name
1-1-46 Access Code (1-Digit) Assignment
1-1-47 Access Code (2-Digit) Assignment
1-1-48 Access Code (3-Digit) Assignment
1-2-03 2-, 3-, or 4-Digit Station Number Selection
N
UCD and ACD cannot be installed in the same system.
2 5 : A G 0 1 / G P I =
T I M E D I S P L A Y
Data
No.
Title
Agent
No.
(1~32)
Group
No.
(1~4)
Station
No.
4 Digits