NEC Xen IPK - ACD;UCD Group Overflow Destination Assignment

272 – Chapter 1 DRAFT 3 ACD/UCD Group Overflow Destination Assignment, 1-12-01
December 2004 NEC Business Solutions Ltd
Doc. No.: 8194 - Release 2.0 December 2004
1-12-01
System Mode
1
Submode
12
Data No.
01
PC Programming
+ AA
ACD/UCD Group Overflow
Destination Assignment
General Description
This Memory Block specifies the station or Station Hunt Group where the overflow call of each
Automatic Call Distribution/Uniform Call Distribution (ACD/UCD) Group is routed when incoming
calls overflow.
Display
Programming Procedures
1
Go off-line.
2
Press LK1 + LK12 + KAto access the Memory Block.
3
Enter data using the dial pad.
Note: The following are used when entering data:
J to move the cursor left
L to move the cursor right
K~I to enter numeric data
Settings:
Station No. (00~99)
2-digit (00~99)
3-digit (000~999)
4-digit (0000~9999)
Default Values
Not Specified
4
PressNto write the data.
5
PressPto go back on-line.
Related Programming
M.B. Number Memory Block Name
1-1-46 Access Code (1-Digit) Assignment
1-1-47 Access Code (2-Digit) Assignment
1-1-48 Access Code (3-Digit) Assignment
1-2-03 2-, 3-, or 4-Digit Station Number Selection
1-8-25 ACD/UCD Group Agent Assignment
N
1. An ACD/UCD Group Pilot Number cannot be programmed as the overflow destination.
2. UCD and ACD cannot be installed in the same system.
0 1 / 0 1 : O V F L W =
T I M E D I S P L A Y
Data
No. Title
Setting Data
Station No.
max. 4 Digits)
Group No.
(1~4)