NEC Xen IPK - ACD Hunt Timer

252 – Chapter 1 DRAFT 3 ACD Hunt Timer, 1-8-40
December 2004 NEC Business Solutions Ltd
Doc. No.: 8194 - Release 2.0 December 2004
1-8-40
System Mode
1
Submode
8
Data No.
40
PC Programming
+ AA
ACD Hunt Timer
General Description
Use this Memory Block to assign the time value for hunting among the Automatic Call
Distribution/Uniform Call Distribution (ACD/UCD) agents that do not answer an ACD/UCD call.
Display
Settings
LK 1 LK 2 LK 3 LK 4
The shaded area indicates
the default setting.
10 sec. 20 sec. 30 sec. 60 sec.
LK 5 LK 6 LK 7 LK 8
120 sec. 240 sec. No Limit
Programming Procedures
1
Go off-line.
2
Press LK1 + LK8 + DKto access the Memory Block.
3
Use the Line keys to assign the new value.
Default Values
10 seconds
4
PressNto write the data.
5
PressPto go back on-line.
Related Programming
M.B. Number
Memory Block Name
1-8-25 ACD/UCD Group Agent Assignment
1-12-00 ACD/UCD Group Pilot Number Assignment
1-12-01 ACD/UCD Group Overflow Destination Assignment
1-12-02 ACD/UCD Overflow Timer Selection
4 0 : A C D T I M E R 1 0 s
T I M E D I S P L A Y
Data
No.
Title
Setting
Data