• Any creation, deletion or modification of the SIP account on UCM will be automatically synchronized to the
GDMS cloud platform.
• After checking the "Media NAT traversal service", the TURN service and other related traversal settings set
by the user will not take effect.
Integrated Customer Service SDK
To configure the Integrated Customer Service SDK, go to the value-added Feature → UCM RemoteConnect
→ Integrated Customer Service SDK page that allows users to download the SDK provided by the customer
service system and integrate it on the website, so that the website can contact customer service for call
operations. The call queue is used as the customer service number.
Figure 257: Integrated Customer Service SDK interface
UI Customization
With a remote connect plan, on the value-added service → UCM RemoteConnect → UI Customization page,
users can edit the company name and select a local image file as the new logo. The company name acts on the
text part with the logo, and the pictures are in different formats and sizes according to the logo position, which
are 64*64px (only ico format is supported), 256*256px, 80*80px, which supports users in the "UCM management
platform/login" "", "Reset Password", "Email Template", "Wave_PC", "Wave Login", "Browser Label", "Guide
Page" interface preview.
• LOGO 1: Replaces Browser tab icon
• LOGO 2: Replaces the Grandstream banner on the top left corner of the management login page and emails.
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