UCM RemoteConnect
An integrated & important part of Grandstream’s GDMS cloud-based device management service which runs on
Amazon AWS with 99.999% reliability, the UCM RemoteConnect cloud service supports hassle-free Work-From-
Home audio/video communications & collaborations using WebRTC-based license-free “Grandstream Wave”
softphones for desktop/Web/mobile devices (plus GUV series of USB headsets/Webcams), zero-touch out-of-
box automated NAT firewall traversal for remote users & devices, IT-friendly remote management of UCM and
attached endpoint devices, and more.
The RemoteConnect can be configured under Value-added Features→RemoteConnect After purchasing the
RemoteConnect package.
Figure 252: RemoteConnect
On the GDMS platform, sign in and go to Device→PBX Device page, click on “Add Device” to add your UCM6300
device to the GDMS system, once done an open beta plan will be assigned to the UCM.
In daily operation, the user can click the "Diagnosis" button to diagnose the remote service system. The specific
diagnosis content includes media service (STUN/TURN), GDMS link and heartbeat detection, tunnel service
(SIP/Web Socket), Cloud IM, UCM bandwidth speed measurement.
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