• Queue – the queue that the extension logged in and out of.
• Login Time – the time that the extension logged into the queue.
• Logout Time – the time that the extension logged out of the queue.
• Login Duration – the total length of time that the extension was logged in.
Figure 191: Login Record
Pause Log is a report that shows the times of agent pauses and unpauses and calculates the amount of time
that agents are paused. If an agent is part of several queues, an entry will be created for each queue. An entry
will only be created after an agent unpauses. The following information is available:
• Agent – the extension that paused and unpaused.
• Queue – the queue that the agent is in.
• Pause Time – the time that the agent paused.
• Resume Time – the time that the agent unpaused.
• Pause Duration – the total length of time the agent was paused for.
Figure 192: Pause Log
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