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UCM630X Series User Manual

Version 1.0.11.10

Table 88: Call Queue Configuration Parameters

Basic Settings

Extension

Configure the call queue extension number.

Name

Configure the call queue name to identify the call queue.

Strategy

Select the strategy for the call queue.

• Ring All

Ring all available Agents simultaneously until one answers.

• Linear

Ring agents in the specified order.

• Least Recent

Ring the agent who has been called the least recently.

• Fewest Calls

Ring the agent with the fewest completed calls.

• Random

Ring a random agent.

• Round Robin

Ring the agents in Round Robin scheduling with memory.

The default setting is "Ring All".

Music On Hold

Select the Music On Hold class for the call queue.

Note: Music On Hold classes can be managed from Web GUI→PBX

Settings→Music On Hold.

Max Queue Length

Configure the maximum number of calls to be queued at once. This number does

not include calls that have been connected with agents. It only includes calls not

connected yet. The default setting is 0, which means unlimited. When the

maximum value is reached, the caller will be treated with busy tone followed by

the next calling rule after attempting to enter the queue.

Grandstream Networks UCM630X Series User Manual

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