Grandstream Networks UCM630X Series User Manual

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UCM630X Series User Manual
Version 1.0.11.10
Wrapup Time
Configure the number of seconds before a new call can ring the queue after the
last call on the agent is completed. If set to 0, there will be no delay between calls
to the queue. The default setting is 10 seconds.
Retry Time
Configure the number of seconds to wait before ringing the next agent.
Ring Time
Configure the number of seconds an agent will ring before the call goes to the
next agent. The default setting is 30 seconds.
Auto Record
If enabled, the calls on the call queue will be automatically recorded. The
recording files can be accessed in Queue Recordings under Web GUI→Call
Features→Call Queue.
Max Wait Time
Configure the timeout after which users will be disconnected from the call queue.
The default setting is "60". 0 means unlimited.
Note: It is recommended to configure "Wait Time" longer than the "Wrapup Time".
Welcome Prompt
If enabled, users can upload an audio file that will be played as an Initial tone
when dialing the queue number.
Destination
Once Max Wait Time has been configured, select to which destination send the
calls that have timed out. The default is to “Hang up” the call.
Destination Prompt
Cycle
Configure the voice prompt cycle (in seconds) of the call queue. Once all agents
are busy and the voice prompt will be played, and you can press the appropriate
key to transfer to failover destination.
Custom Prompt
When playing a custom prompt, press 1 to transfer to failover destination.
Destination
Select failover destination to send callers after pressing 1 upon hearing the
custom prompt.
Advanced Settings
- Virtual Queue
- Caller
Announcement
- Queue Chairman
Refer to Call Center Settings and Enhancements section for detailed
information about these features.

Grandstream Networks UCM630X Series Specifications

General

Brand	Grandstream Networks
Model	UCM630X Series
Category	Conference System
Language	English