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Grandstream Networks
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UCM630X Series
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Grandstream Networks UCM630X Series - Figure 4: UCM6302 Back View; Figure 5:UCM6302 Front View; Figure 6: UCM6304 Front View; UCM6302 Front and Back View
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a
g
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57
UCM630X Series User M
anual
V
ersion 1.0.1
1.
10
Notes
:
•
The ground screw nee
ds to be connected.
•
The same steps will b
e used to connect UCM6
302/6304/6308
UCM6302 fr
ont and back vie
w
Figure 4
:
UCM6302 Back
View
Figure 5:UCM63
02 Front View
UCM6304 fr
ont and back vie
w
Figure 6
:
UCM6304 Front V
iew
W
AN port
LAN port
Reset
Heartbeat port
2x FXS ports
2x FXO ports
Ground
2x USB ports
SD card slot
Navigation keys
W
AN LED
LAN LED
4x FXS LEDs
4x FXO LEDs
SD card slot
2x USB ports
Power LED
Heartbeat L
ED
OK button
56
58
Table of Contents
Main Page
Default Chapter
4
Table of Contents
4
Document Purpose
41
Change Log
42
Firmware Version 1.0.11.10
42
Firmware Version 1.0.11.9
42
Firmware Version 1.0.9.10
43
Firmware Version 1.0.7.12
43
Firmware Version 1.0.7.9
43
Firmware Version 1.0.5.4
44
Firmware Version 1.0.3.10
45
Firmware Version 1.0.2.25
47
Welcome
48
Product Overview
50
Technical Specifications
50
Table 1: Technical Specifications
50
Installation
55
Equipment Packaging
55
Connect Your UCM630X (UCM6301 as an Example)
55
Figure 1: UCM6301 Top View
55
Table 2: UCM630X Equipment Packaging
55
Figure 2: UCM6301 Back View
56
Figure 3: UCM6301 Front View
56
Figure 4: UCM6302 Back View
57
Figure 5:UCM6302 Front View
57
Figure 6: UCM6304 Front View
57
UCM6302 Front and Back View
57
UCM6304 Front and Back View
57
Figure 7: UCM6304 Back View
58
Figure 8: UCM6308 Front View
58
Figure 9: UCM6308 Back View
58
UCM6308 Front and Back View
58
Getting Started
60
Use the LCD Menu
60
Table 3: LCD Menu Options
61
Use the LED Indicators
62
Table 4: UCM6304/6308 LED Indicators
62
Figure 10: Ports Status
62
Using the Web UI
63
Accessing the Web UI
63
Figure 11: UCM6302 Web GUI Login Page
63
Setup Wizard
64
Figure 12: Ucm630X Web GUI Wave Guide Interface
65
Figure 13: UCM630X Setup Wizard
65
Main Settings
66
Web GUI Languages
66
Web GUI Search Bar
67
Saving and Applying Changes
67
Setting up an Extension
67
Figure 14: UCM630X Web GUI Language
67
Figure 15: Web GUI Search Bar
67
System Settings
69
General Settings
69
Table 5: General Settings Parameters
69
Figure 16: General Settings Interface
69
IM Settings
70
Cloud IM
70
Table 6: Cloud IM Parameters
70
Figure 17: Cloud IM
70
IM Server
71
Figure 18: IM Server Configuration Interface
71
HTTP Server
72
Table 7: IM Server Parameters
72
Table 8: HTTP Server Settings
72
Network Settings
74
Basic Settings
74
Table 9: UCM630X Network Settings→Basic Settings
74
Figure 19: UCM6302 Network Interface Method: Route
79
Figure 20: UCM6302 Network Interface Method: Switch
80
Figure 21: UCM6302 Network Interface Method: Dual
81
Figure 22: UCM630X Using 802.1X as Client
82
Figure 23: UCM630X Using 802.1X EAP-MD5
82
Static Routes
83
Table 10: UCM630X Network Settings→802.1X
83
Table 11: UCM630X Network Settings→Static Routes
84
Figure 24: UCM6304 Static Route Sample
85
Port Forwarding
86
Table 12: UCM630X Network Settings→Port Forwarding
86
Figure 25: UCM6304 Static Route Configuration
86
Figure 26: Create New Port Forwarding
88
Figure 27: UCM630X Port Forwarding Configuration
88
ARP Settings
89
Table 13: ARP Settings
89
Figure 28: GXP2160 Web Access Using UCM6302 Port Forwarding
89
Openvpn
90
Table 14: UCM630X System Settings→Network Settings→Openvpn
90
DDNS Settings
91
Figure 29: Open VPN® Feature on the UCM630X
91
Figure 30: Register Domain Name on Noip.com
92
Figure 31: UCM630X DDNS Setting
93
Figure 32: Using Domain Name to Connect to UCM630X
93
Security Settings
94
Static Defense
94
Table 15: UCM630X Firewall→Static Defense→Current Service
94
Table 16: Typical Firewall Settings
96
Table 17: Firewall Rule Settings
97
Figure 33: Create New Firewall Rule
97
Dynamic Defense
99
Table 18: UCM630X Firewall Dynamic Defense
99
Fail2Ban
100
Figure 34: Configure Dynamic Defense
100
Table 19: Fail2Ban Settings
101
Figure 35: Fail2Ban Settings
101
SSH Access
103
Table 20: SSH Access
103
Figure 36: SSH Access
103
LDAP Server
104
LDAP Server Configurations
105
Figure 37: LDAP Server Configurations
105
Figure 38: Default LDAP Phonebook DN
106
Figure 39: Default LDAP Phonebook Attributes
106
LDAP Phonebook
107
Figure 40: LDAP Server→Ldap Phonebook
107
Figure 41: Add LDAP Phonebook
107
Figure 42: Edit LDAP Phonebook
108
Figure 43: Import Phonebook
108
Figure 44: Phonebook CSV File Format
109
Figure 45: LDAP Phonebook after Import
109
LDAP Client Configurations
110
Figure 46: Export Selected LDAP Phonebook
110
Figure 47: LDAP Client Configurations
111
Figure 48: GXP2170 LDAP Phonebook Configuration
112
Time Settings
113
Automatic Date and Time
113
Set Date and Time
113
Table 21: Time Auto Updating
113
NTP Server
114
Office Time
114
Figure 49: Set Time Manually
114
Table 22: Create New Office Time
115
Figure 50: Create New Office Time
115
Holiday
116
Figure 51: Settings→Time Settings→Office Time
116
Table 23: Create New Holiday
117
Figure 52: Create New Holiday
117
Email Settings
118
Figure 53: Settings→Time Settings→Holiday
118
Table 24: Email Settings
119
Email Templates
121
Figure 54: UCM630X Email Settings
121
Email Footer Hyperlink
122
Email Send Log
122
Figure 55: Email Template
122
Figure 56: Email Footer Hyperlink
122
Figure 57: Email Send Log
123
Table 25: Email Log - Display Filter
123
Figure 58: Email Logs
124
Table 26: Email Codes
124
HA Settings
126
Figure 59: HA Settings
127
Table 27: HA Settings Parameters
127
Figure 60: HA Status
128
HA Log
128
HA Status
128
Provisioning
130
Overview
130
Configuration Architecture for End Point Device
130
Auto-Provisioning Settings
131
Figure 61: Zero Config Configuration Architecture for End Point Device
131
Figure 62: UCM630X Zero Config
132
Table 28: Auto Provision Settings
133
Figure 63: Auto Provision Settings
133
Discovery
135
Figure 64: Auto Discover
135
Uploading Devices List
136
Managing Discovered Devices
136
Figure 65: Discovered Devices
136
Figure 66: Device List - CSV File Sample
136
Figure 67: Managing Discovered Devices
137
Global Configuration
138
Global Policy
138
Table 29: Global Policy Parameters - Localization
139
Figure 68: Global Policy Categories
139
Table 30: Global Policy Parameters - Phone Settings
140
Table 31: Global Policy Parameters - Contact List
141
Table 32: Global Policy Parameters - Maintenance
143
Table 33: Global Policy Parameters - Network Settings
146
Table 34: Global Policy Parameters - Customization
147
Table 35: Global Policy Parameters - Communication Settings
149
Global Templates
150
Table 36: Create New Template
150
Figure 69: Edit Global Template
151
Model Configuration
152
Model Templates
152
Table 37: Create New Model Template
152
Model Update
154
Figure 70: Edit Model Template
154
Figure 71: OEM Models
155
Device Configuration
156
Figure 72: Template Management
156
Figure 73: Upload Model Template Manually
156
Create New Device
157
Figure 74: Create New Device
157
Figure 75: Manage Devices
158
Manage Devices
158
Figure 76: Edit Device
159
Figure 77: Edit Customize Device Settings
161
Figure 78: Modify Selected Devices - same Model
162
Figure 79: Modify Selected Devices - Different Models
162
Sample Application
163
Figure 80: Device List in Zero Config
163
Figure 81: Zero Config Sample - Global Policy
164
Figure 82: Zero Config Sample - Device Preview 1
165
Figure 83: Zero Config Sample - Device Preview 2
166
Figure 84: Zero Config Sample - Device Preview 3
167
Extensions
168
Create New User
168
Create New SIP Extension
168
Figure 85: Create New Device
168
Table 38: SIP Extension Configuration Parameters→Basic Settings
169
Table 39: SIP Extension Configuration Parameters→Media
172
Table 40: SIP Extension Configuration Parameters→Features
173
Table 41: SIP Extension Configuration Parameters→Specific Time
181
Table 42: Table 34: SIP Extension Configuration Parameters→Follow Me
181
Create New IAX Extension
182
Table 43: IAX Extension Configuration Parameters→Basic Settings
182
Table 44: IAX Extension Configuration Parameters→Media
184
Table 45: IAX Extension Configuration Parameters→Features
184
Table 46: IAX Extension Configuration Parameters→Specific Time
188
Create New FXS Extension
189
Table 47: IAX Extension Configuration Parameters→Follow Me
189
Table 48: FXS Extension Configuration Parameters→Basic Settings
190
Table 49: FXS Extension Configuration Parameters→Media
191
Table 50: FXS Extension Configuration Parameters→Features
193
Table 51: FXS Extension Configuration Parameters→Specific Time
197
Table 52: FXS Extension Configuration Parameters→Follow Me
198
Batch Add Extensions
199
Batch Add SIP Extensions
199
Table 53: Batch Add SIP Extension Parameters
199
Batch Add IAX Extensions
208
Table 54: Batch Add IAX Extension Parameters
209
Batch Extension Resetting Functionality
214
Search and Edit Extension
215
Figure 86: Manage Extensions
215
Export Extensions
216
Figure 87: Export Extensions
216
Import Extensions
217
Figure 88: Import Extensions
217
Table 55: SIP Extensions Imported File Example
218
Figure 89: Import File
218
Table 56: IAX Extensions Imported File Example
221
Table 57: FXS Extensions Imported File Example
224
Extension Details
227
Figure 90: Import Error
227
E-Mail Notification
228
Figure 91: Extension Details
228
Figure 92: E-Mail Notification - Prompt Information
228
Figure 93: Account Registration Information
229
Figure 94: Wave Settings and QR Code
229
Multiple Registrations Per Extension
230
Figure 95: Multiple Registrations Per Extension
230
SMS Message Support
231
Figure 96: Extension - Concurrent Registration
231
Figure 97: SMS Message Support
231
Extension Groups
232
Configure Extension Groups
232
Using Extension Groups
233
Figure 98: Edit Extension Group
233
Figure 99: Select Extension Group in Outbound Route
233
Analog Trunks
234
Analog Trunk Configuration
234
Table 58: Analog Trunk Configuration Parameters
234
PSTN Detection
239
Figure 100: UCM630X FXO Tone Settings
240
Figure 101: UCM630X PSTN Detection
240
Figure 102: UCM630X PSTN Detection: Auto-Detect
241
Figure 103: UCM630X PSTN Detection: Semi-Auto Detect
241
Table 59: PSTN Detection for Analog Trunk
242
Voip Trunks
244
Voip Trunk Configuration
244
Table 60: Create New SIP Trunk
244
Table 61: SIP Register Trunk Configuration Parameters
247
Table 62: SIP Peer Trunk Configuration Parameters
252
Table 63: Create New IAX Trunk
256
Table 64: IAX Register Trunk Configuration Parameters
257
Table 65: IAX Peer Trunk Configuration Parameters
258
Trunk Groups
259
Figure 104: Trunk Group
259
Direct Outward Dialing (DOD)
260
Figure 105: Trunk Group Configuration
260
Figure 106: DOD Extension Selection
262
Figure 107: Edit DOD
262
Sla Station
263
Create/Edit SLA Station
263
Table 66: SLA Station Configuration Parameters
263
Figure 108: SLA Station
263
Sample Configuration
264
Figure 109: Enable SLA Mode for Analog Trunk
264
Figure 110: Analog Trunk with SLA Mode Enabled
265
Figure 111: SLA Example - SLA Station
265
Figure 112: SLA Example - MPK Configuration
265
Call Routes
267
Outbound Routes
267
Configuring Outbound Routes
267
Table 67: Outbound Route Configuration Parameters
267
Outbound Blacklist
271
Figure 113: Country Codes
272
Figure 114: Blacklist Import/Export
272
Scheduled Sync
273
PIN Groups
273
Table 68: Outbound Routes/Scheduled Sync
273
Table 69: Outbound Routes/Pin Group
273
Figure 115: Create New PIN Group
274
Figure 116: PIN Members
274
Figure 117: Outbound PIN
274
Figure 118: CDR Record
275
Figure 119: Importing PIN Groups from CSV Files
275
Figure 120: Incorrect CSV File
275
Inbound Routes
276
Figure 121: CSV File Format
276
Figure 122: CSV File Successful Upload
276
Inbound Rule Configurations
277
Table 70: Inbound Rule Configuration Parameters
277
Inbound Route: Prepend Example
283
Figure 123: Inbound Route Feature: Prepend
284
Inbound Route: Multiple Mode
284
Figure 124: Inbound Route - Multiple Mode
285
Figure 125: Inbound Route - Multiple Mode Feature Codes
286
Figure 126: Inbound Route - Route-Level Mode
286
Inbound Route: Route-Level Mode
286
Figure 127: Global Inbound Mode
287
Inbound Route: Inbound Mode BLF Monitoring
287
Figure 128: Inbound Mode - Default Mode
288
Figure 129: Inbound Mode - Mode 1
288
Figure 130: Import/Export Inbound Route
288
Inbound Route: Import/Export Inbound Route
288
Blacklist Configurations
289
FAX with Two Media
289
Figure 131: Blacklist Configuration Parameters
290
Figure 132: Blacklist CSV File
290
Fax Server
292
Configure Fax/T.38
292
Figure 133: Fax Settings
292
Table 71: FAX/T.38 Settings
293
Receiving Fax
295
Example Configuration to Receive Fax from PSTN Line
295
Figure 134: Configure Analog Trunk
295
Figure 135: Configure Extension for Fax Machine: FXS Extension
296
Figure 136: Configure Extension for Fax Machine: Analog Settings
296
Example Configuration for Fax-To-Email
297
Figure 137: Configure Inbound Rule for Fax
297
Figure 138: Create Fax Extension
298
Figure 139: Inbound Route to Fax Extension
298
FAX Sending
299
Figure 140: List of Fax Files
299
Figure 141: Fax Sending in Web GUI
300
Figure 142: Fax Send Progress
300
Multimedia Meeting
301
Multimedia Room Configurations
302
Table 72: Conference Room Configuration Parameters
302
Table 73: Conference Settings
304
Multimedia Meeting Call Operations
305
Join a Meeting Call
305
Invite Other Parties to Join Meeting
305
Figure 143: Multimedia Meeting
305
During the Meeting
306
Figure 144: Meeting Invitation from Web GUI
306
Table 74: Meeting Caller IVR Menu
307
Google Service Settings Support
308
Figure 145: Google Service Settings→Oauth2.0 Authentication
309
Figure 146: Google Service→New Project
309
Figure 147: Google Service→Create New Credential
310
Figure 148: Google Service→Oauth2.0 Login
310
Meeting Schedule
311
Figure 149: Schedule Meeting Interface
311
Table 75: Scheduled Meeting Parameters
312
Figure 150: Meetings Schedule
314
Figure 151: Meeting Details
315
Figure 152: Meeting Scheduled - Ongoing
315
Meeting Recordings
316
Figure 153: Meeting Schedule - Completed
316
Call Statistics
317
Figure 154: Meeting Recordings
317
Figure 155: Meeting Call Statistics
317
Figure 156: Meeting Report on Web
317
Figure 157: Meeting Report on CSV
318
Ivr
319
Configure IVR
319
Table 76: IVR Configuration Parameters
319
Figure 158: Create New IVR
319
Black/Whitelist in IVR
323
Figure 159: Key Pressing Events
323
Create Custom Prompt
325
Figure 160: Black/Whitelist
325
Key Pressing Events
326
Figure 161: Click on Prompt to Create IVR Prompt
326
Figure 162: Key Pressing Events
326
Figure 163: Specific Time
327
Language Settings for Voice Prompt
328
Download and Install Voice Prompt Package
328
Figure 164: Language Settings for Voice Prompt
328
Figure 165: Voice Prompt Package List
329
Figure 166: New Voice Prompt Language Added
329
Customize Specific Prompt
330
Username Prompt Customization
330
Upload Username Prompt File from Web GUI
330
Figure 167: Upload Single Voice Prompt for Entire Language Pack
330
Record Username Via Voicemail Menu
331
Voicemail
332
Configure Voicemail
332
Figure 168: Voicemail Settings
332
Table 77: Voicemail Settings
333
Access Voicemail
335
Table 78: Voicemail IVR Menu
335
Leaving Voicemail
337
Voicemail Email Settings
337
Table 79: Voicemail Email Settings
337
Configure Voicemail Group
338
Figure 169: Voicemail Email Settings
338
Table 80: Voicemail Group Settings
339
Figure 170: Voicemail Group
339
Ring Group
341
Configure Ring Group
341
Table 81: Ring Group Parameters
341
Figure 171: Ring Group
341
Remote Extension in Ring Group
345
Figure 172: Ring Group Configuration
345
Figure 173: Sync LDAP Server Option
346
Figure 174: Manually Sync LDAP Server
346
Figure 175: Ring Group Remote Extension
347
Restrict Calls
348
Configure Restrict Calls
348
Figure 176: Restrict Calls
348
Paging and Intercom Group
349
Configure Paging/Intercom Group
349
Configure Multicast Paging
349
Figure 177: Multicast Paging
349
Table 82: Multicast Paging Configuration Parameters
350
Configure 2-Way Intercom
351
Table 83: 2-Way Intercom Configuration Parameters
351
Figure 178: 2-Way Intercom
351
Configure 1-Way Paging
353
Table 84: 1-Way Paging Configuration Parameters
353
Figure 179: 1-Way Paging
353
Configure Announcement Paging
355
Table 85: Announcement Paging Configuration Parameters
355
Figure 180: Announcement Paging
355
Paging/Intercom Group Settings
356
Figure 181: Page/Intercom Group Settings
356
Configure a Scheduled Paging/Intercom
357
Table 86: Schedule Paging / Intercom Settings
357
Figure 182: Schedule Paging/Intercom Page
357
Figure 183: Creating a Scheduled Paging/Intercom Call
358
Operator Panel
359
Configure Operator Panel
359
Table 87: Operator Panel Settings
359
Figure 184: Operator Panel Configuration Page
359
Call Queue
361
Configure Call Queue
361
Figure 185: Call Queue
361
Table 88: Call Queue Configuration Parameters
362
Table 89: Static Agent Limitation
366
Figure 186: Agent Login Settings
366
Call Center Settings and Enhancements
367
Table 90: Call Center Parameters
367
Call Queue Statistics
369
Figure 187: Call Queue Statistics
370
Figure 188: Queue's Call Log Details
371
Figure 189: Automatic Download Settings - Queue Statistics
371
Figure 190: Agent Details
372
Figure 191: Login Record
373
Figure 192: Pause Log
373
Switchboard
374
Figure 193: Switchboard Summary
374
Table 91: Switchboard Parameters
375
Figure 194: Call Queue Switchboard
375
Figure 195: Queue Chairman
376
Global Queue Settings
377
Figure 196: Queue Agent
377
Figure 197: Global Queue Settings
377
Table 92: Global Queue Settings
378
Pickup Groups
379
Configure Pickup Groups
379
Figure 198: Pickup Groups Interface
379
Configure Pickup Feature Code
380
Figure 199: Edit Pickup Group
380
Figure 200: Edit Pickup Feature Code
381
Music on Hold
382
Figure 201: Music on Hold Default Class
382
Figure 202: Play Custom Prompt
383
Figure 203: Information Prompt
384
Figure 204: Record Custom Prompt
384
Busy Camp-On
386
Presence
387
Figure 205: SIP Presence Configuration
387
Table 93: SIP Presence Status
388
Figure 206: SIP Presence Feature Code
389
Figure 207: Presence Status CDR
389
Follow Me
390
Figure 208: Edit Follow Me
390
Table 94: Follow Me Settings
391
Table 95: Follow Me Options
392
Speed Dial
393
Figure 209: Speed Dial Destinations
393
Figure 210: List of Speed Dial
394
Disa
395
Figure 211: Create New DISA
395
Table 96: DISA Settings
396
Emergency
397
Figure 212: Emergency Number Configuration
398
Table 97: Emergency Numbers Parameters
399
Figure 213: 911 Emergency Sample
400
Callback
401
Table 98: Callback Configuration Parameters
401
Blf and Event List
403
Blf
403
Event List
403
Table 99: Event List Settings
403
Figure 214: Create New Event List
404
Dial by Name
406
Dial by Name Configuration
406
Figure 215: Create Dial by Name Group
406
Figure 216: Configure Extension First Name and Last Name
407
Figure 217: Dial by Name Group in IVR Key Pressing Events
408
Figure 218: Dial by Name Group in Inbound Rule
409
Active Calls and Monitor
410
Active Calls Status
410
Figure 219: Status→Pbx Status→Active Calls - Ringing
410
Figure 220: Status→Pbx Status→Active Calls - Call Established
410
Figure 221: Call Connection Less than Half Hour
411
Figure 222: Call Connection between Half an Hour and One Hour
411
Hang up Active Calls
412
Call Monitor
412
Figure 223: Call Connection more than One Hour
412
Figure 224: Configure to Monitor an Active Call
412
Call Features
414
Feature Codes
414
Table 100: UCM630X Feature Codes
414
Parking Lot
421
Figure 225: Enable/Disable Feature Codes
421
Figure 226: Parking Lot
421
Table 101 : Parking Lot
422
Figure 227: New Parking Lot
422
Call Park
423
Park a Call
423
Retrieve Parked Call
423
Monitor Call Park CID Name Information (Gxp21Xx, Grp261X Phones Only)
424
Call Recording
424
Figure 228: Monitored Call Park CID Name
424
Figure 229: Download Recording File from CDR Page
424
Enable Spy
425
Shared Call Appearance (SCA)
425
Figure 230: Download Recording File from Recording Files Page
425
Figure 231: Enabling SCA Option under Extension's Settings
426
Figure 232: SCA Number Configuration
426
Figure 233: SCA Private Number Configuration
427
Figure 234: SCA Options
427
Table 102: Add SCA Private Number
428
Table 103: Editing the SCA Number
428
Announcement
430
Table 104: Announcement Parameters
430
Figure 235: Announcement Settings
430
Pbx Settings
431
PBX Settings/General Settings
431
Table 105: Internal Options/General
431
PBX Settings/Rtp Settings
434
RTP Settings
434
Table 106: Internal Options/Rtp Settings
434
Payload
435
Table 107: Internal Options/Payload
436
PBX Settings/Voice Prompt Customization
437
Record New Custom Prompt
437
Figure 236: Record New Custom Prompt
437
Upload Custom Prompt
438
Download All Custom Prompt
438
Figure 237: Upload Custom Prompt
438
PBX Settings/ Call Failure Tone Settings
439
SIP Trunk Prompt Tone
439
Figure 238: Download All Custom Prompt
439
General Call Prompt Tone
440
Figure 239: SIP Trunk Prompt Tone
440
PBX Settings/ File Storage Management
441
Figure 240: General Call Failure Prompts
441
Figure 241: Settings→File Storage Management
441
Figure 242: Recordings Storage Prompt Information
442
Figure 243: Recording Storage Category
442
PBX Settings/Nas
443
Table 108: NAS Settings
443
Sip Settings
444
SIP Settings/General
444
Table 109: SIP Settings/General
444
SIP Settings/Misc
445
Table 110: SIP Settings/Misc
445
SIP Settings/Session Timer
446
SIP Settings/Tcp and TLS
446
Table 111: SIP Settings/Session Timer
446
Table 112: SIP Settings/Tcp and TLS
446
SIP Settings/Nat
447
Table 113: SIP Settings/Nat
447
SIP Settings/Tos
448
Table 114: SIP Settings/Tos
448
SIP Settings/Stir/Shaken
450
Figure 244:SIP Settings/Stir/Shaken - Add Authentication Number
450
Table 115: SIP Settings/Stir/Shaken - Add Authentication Number Settings
451
Table 116: SIP Settings/Stir/Shaken - Certificate Settings
452
Figure 245: SIP Settings/Stir/Shaken - Certificate Settings
452
Transparent Call-Info Header
453
Figure 246: Transparent Call-Info
453
Iax Settings
454
IAX Settings/General
454
Table 117: IAX Settings/General
454
IAX Settings/Registration
455
Table 118: IAX Settings/Registration
455
IAX Settings/Security
456
Table 119: IAX Settings/Static Defense
456
Interface Settings
457
Analog Hardware
457
Figure 247: FXS Ports Signaling Preference
457
Figure 248: FXO Ports ACIM Settings
457
Table 120: PBX Interface Settings
458
DAHDI Settings
459
Figure 249: DAHDI Settings
459
Iot Device Management
461
IPC Devices
461
Table 121: IPC Devices Settings
461
Figure 250: IPC Devices
461
Figure 251: IPC Devices Settings
462
UCM Remoteconnect
463
Figure 252: Remoteconnect
463
Figure 253: Remote Diagnosis
464
Figure 254: UCM Remoteconnect - Effective Plan
465
Plan Settings
465
Figure 255: UCM Remoteconnect Plan Settings
466
Figure 256: UCM SIP Extensions Synchronized to GDMS
467
Figure 257: Integrated Customer Service SDK Interface
468
Integrated Customer Service SDK
468
UI Customization
468
Figure 258: UI Customization
469
Statistics
469
Figure 259: Concurrent Remote Calls
470
Ucm6300'S Wave APP
471
Figure 260: Grandstream Wave Interface
471
Figure 261: Download Wave Client
472
Api Configuration
473
API Configuration Parameters
473
Table 122: Configuration Parameters (New)
473
Table 123: Configuration Parameters (Old)
473
API Queries Supported
475
Table 124: New API Supported Queries
475
Table 125: API Configuration Parameters
477
Upload Voice Prompt Via API
478
Figure 262: Upload Prompt User Configuration
478
Cti Server
480
Figure 263: CTI Server Listening Port
480
Asterisk Manager Interface (Restricted Access)
481
Crm Integration
482
Sugarcrm
482
Table 126: Sugarcrm Settings
482
Figure 264: Sugarcrm Basic Settings
482
Figure 265: CRM User Settings
483
Vtigercrm
484
Table 127: Vtigercrm Settings
484
Figure 266: Vtigercrm Basic Settings
484
Zohocrm
485
Figure 267: CRM User Settings
485
Table 128: Zohocrm Settings
486
Figure 268: Zohocrm Basic Settings
486
Figure 269: CRM User Settings
487
Salesforce CRM
488
Table 129: Salesforce Settings
488
Figure 270: Salesforce Basic Settings
488
Act! Crm
489
Figure 271: Salesforce User Settings
489
Figure 272: Enabling ACT! CRM
490
Figure 273: Enabling CRM on the User Portal
490
Pms Integration
491
Table 130: PMS Supported Features
491
Hmobile PMS Connector
492
Hsc Pms
492
Figure 274: UCM & PMS Interaction
492
Mitel PMS
494
Figure 275: UCM & HSC PMS Interaction
494
Figure 276: UCM & Mitel PMS Interaction
494
Ids Pms
495
Pms Api
495
Connecting to PMS
495
Figure 277: UCM & IDS PMS Interaction
495
PMS Features
496
Room Status
496
Table 131: PMS Basic Settings
496
Figure 278: Create New Room
497
Figure 279: Room Status
497
Wake up Service
498
Table 132: PMS Wake up Service
498
Figure 280: Add Batch Rooms
498
Figure 281: Create New Wake up Service
498
Mini Bar
499
Figure 282: Wakeup Call Executed
499
Figure 283: Create New Mini Bar
499
Table 133: Create New Mini Bar
500
Table 134: Create New Maid
500
Figure 284: Create New Maid
500
Figure 285: Create New Consumer Goods
501
Figure 286: Mini Bar
501
Wakeup Service
502
Wake up Service Using Admin Login
502
Figure 287: Create New Wakeup Service
502
Table 135: Wakeup Service
503
Table 136: Max Wakeup Members
503
Wake up Service from User Portal
504
Wake up Service Using Feature Code
504
Announcements Center
505
Figure 288: Announcements Center
505
Announcements Center Settings
506
Group Settings
506
Table 137: Announcements Center Settings
506
Table 138: Group Settings
506
Figure 289: Announcements Center Group Configuration
507
Figure 290: Announcements Center Code Configuration
508
Figure 291: Announcements Center Example
508
Queue Metrics
509
Table 139: Queue Metrics Configuration Parameters
509
Figure 292: Queue Metrics
509
Status and Reporting
510
PBX Status
510
Trunks
510
Figure 293: Status→Pbx Status
510
Table 140: Trunk Status
511
Figure 294: Trunk Status
511
Extensions
512
Table 141: Extension Status
512
Figure 295: Extension Status
512
Interfaces Status
513
Figure 296: UCM6304 Interfaces Status
513
System Status
514
Table 142: Interface Status Indicators
514
General
515
Network
515
Table 143: System Status→General
515
Table 144: System Status→Network
515
Figure 297: System Status→System Information->Remark
516
Remark
516
Storage Usage
517
Figure 298: System Status→Storage Usage
518
Resource Usage
518
System Events
519
Alert Events List
519
Figure 299: System Status→Resource Usage
519
Table 145: Alert Events
520
Figure 300: Alert Event List
520
Figure 301: System Events→Alert Events Lists: System Crash
522
Figure 302: System Events→Alert Events Lists: Disk Usage
523
Figure 303: System Events→Alert Events Lists: Memory Usage
524
Figure 304: System Events→Alert Events Lists: External Disk Usage
524
Figure 305: System Events→Alert Events Lists: Register SIP Trunk Failed
525
Figure 306:System Events→Alert Events Lists: Register SIP Failed
525
Alert Log
526
Figure 307: System Events→Alert Log
526
Alert Contact
527
Table 146: Alert Contact
527
Figure 308: Filter for Alert Log
527
Cdr
528
Figure 309: CDR Filter
529
Table 147: CDR Filter Criteria
529
Figure 310: Call Report
533
Figure 311: Call Report Entry with Audio Recording File
535
Figure 312: Automatic Download Settings
535
Downloaded CDR File
536
Figure 313: CDR Report
536
Figure 314: Detailed CDR Information
536
Figure 315: Downloaded CDR File Sample
536
Figure 316: Downloaded CDR File Sample - Source Channel and Dest Channel 1
537
Figure 317: Downloaded CDR File Sample - Source Channel and Dest Channel 2
537
CDR Export Customization
538
CDR in GDMS Cloud
538
Figure 318: CDR Export File Data
538
Figure 319: CDR in GDMS Cloud
539
Figure 320: CDR Statistics
539
Statistics
539
Figure 321: Cdr→Recording Files
540
Recording Files
540
Table 148: CDR Statistics Filter Criteria
540
User Portal
542
Figure 322: Edit User Information by Super Admin
542
Figure 323: User Portal Login
543
Figure 324: User Portal Layout
543
Basic Information
544
Personal Data
544
Value-Added Features
544
Maintenance
545
User Management
545
User Information
545
Table 149: User Management→Create New User
545
Figure 325: User Management Page Display
545
Figure 326: Create New User
545
Multi-Factor Authentication
546
Figure 327: User Management - New Users
546
Custom Privilege
547
Figure 328: MFA Settings
547
Figure 329: Assign Backup Permission to "Admin" Users
548
Figure 330: General User
549
Concurrent Multi-User Login
551
Figure 331: Create New Custom Privilege
551
Figure 332: Multiple User Operation Error Prompt
551
Address Book Management
552
Contact Management
552
Figure 333: Extension Contacts
552
Table 150: Extension Contact Settings
553
Figure 334: Edit Extension Contact
553
Figure 335: External Contacts
554
Department Management
555
Figure 336: Import External Contacts
555
Figure 337: Department Management
555
Figure 338: Edit Department
556
Table 151: Extension Contact Settings
557
Figure 339: External Contacts
557
Figure 340: Import External Contacts
558
Figure 341: Department Management
559
Login Settings
560
Change Password
560
Figure 342: Edit Department
560
Change Username
561
Figure 343: Change Password
561
Change Binding Email
562
Login Security
562
Table 152: Change Binding Email Option
562
Figure 344: Change Username
562
Figure 345: Change Binding Email
562
Operation Log
563
Figure 346: Login Timeout Settings
563
Table 153: Operation Log Column Header
564
Figure 347: Operation Logs
564
Upgrading
565
Figure 348: Operation Logs Filter
565
Figure 349: Local Upgrade
566
Figure 350: Upgrading Firmware Files
566
Figure 351: Reboot UCM630X
566
No Local Firmware Servers
566
Backup
567
Backup/Restore
567
Figure 352: Create New Backup
568
Figure 353: Restore Warning
569
Figure 354: Backup / Restore
569
Data Sync
570
Figure 355: Local Backup
570
Table 154: Data Sync Configuration
571
Figure 356: Data Sync
571
Restore Configuration from Backup File
572
System Cleanup/Reset
573
Reset and Reboot
573
Figure 357: Restore UCM630X from Backup File
573
Cleaner
574
Figure 358: Reset and Reboot
574
Figure 359: Manual Cleaning
575
Figure 360: Automatic Cleaning
576
USB/SD Card Files Cleanup
580
Figure 361: USB/SD Card Files Cleanup
580
System Recovery
581
Figure 362: UCM6302 Recovery Web Page
581
Syslog
582
Figure 363: Recovery Mode
582
Network Troubleshooting
583
Ethernet Capture
583
Figure 364: Ethernet Capture
584
IP Ping
585
Traceroute
586
Figure 365: Ping
586
Figure 366: Traceroute
586
Record Meeting for Diagnosis
587
Signaling Troubleshooting
587
Analog Record Trace
587
Figure 367: Record Meeting for Diagnosis
587
Figure 368: Troubleshooting Analog Trunks
588
Service Check
589
Figure 369: a Key Dial-Up FXO
589
Network Status
590
Figure 370: Service Check
590
Figure 371: Network Status
590
Experiencing the Ucm630X Series Ip Pbx
591
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